Job Description
Job Title: Customer Service Representative
Job Location: Columbus, OH, USA, 43215
Number of Positions: 10+
Required Education:
• High School diploma
• Candidates with a recent associate/bachelor's degree can also apply.
Required Training:
• Client will provide training, and training will be paid (Need to attend 100%)
Required Qualifications/Skills/Experience:
• 2+ years' work experience in customer service
• General office practices, customer service, and office equipment
• Practical written and oral communication skills to interact with customers, team members, and management
• Proven ability to operate a CRT and PC
Financial Services Representative will be responsible for supporting Digital Adoption efforts which entail responding to incoming calls and emails from Plan Sponsors as well as initiating outbound calls to plans who have not yet adopted the use of the Plan Sponsor website.
Job Details:
• Provides prompt, efficient service for assigned product and/or service center internal and external customers
• Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers, and other Enterprise operating units
• Receive and respond to incoming customer/ broker/ agent/ government agency inquiries
• Performs other duties as requested
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).