New Construction Quick Lane Service Advisor

Benefits:

401(k) matching

Employee discounts

Training & development

Automotive Quick Lane Service Advisor

Sam Galloway Ford - Ft Myers, FL

Sam Galloway Ford is looking for an exceptional individual to join our FORD QUICK LANE TEAM. We are a fast-paced busy service department. We are seeking an individual with a proven track record, quality references, and someone that possesses superior customer satisfaction skills. Service Advisor experience and a desire to be successful is a must. Reynolds and Reynolds experience is a plus.

Responsibilities:

Determine and recommend needed maintenance based on age, mileage, and history of vehicle

Review Multi-Point Inspection and accurately translate the technicians recommendations

Prepare a complete and accurate estimate of cost for parts and labor

Monitor the progress of each vehicle throughout the day

Update the customers on the status of their vehicles on a daily basis

Verifying that the final invoice reconciles with the work performed on the repair order

Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer

Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Qualifications:

Prior Dealership Experience

Excellent communication and customer service skills

A strong understanding of vehicle maintenance and repair.

Strong Computer & Phone Skills

Positive, friendly attitude, along with a customer service mentality

Professional appearance and work ethic

Self-motivated, goal oriented, and ability to work within a fast-paced environment

TEAM Player

Benefits

Family owned and operated

Stability of an established company

Aggressive pay plan with bonuses for Above Group Average CSI

Monthly performance contests

Experienced and tenured management staff

88 service bays

Over 3 million dollars in parts in stock

Recently updated facility and equipment

Weekly pay checks

Paid vacation and holidays for full time employees

Medical, dental, and vision plans

Flexible medical spending account

401k

Company paid life insurance

Must have valid Driver's License.

Must be able to pass a background check.

Must be able to pass drug test.

Equal Opportunity Employer