Network Technician

Posting Details

Posting Summary

Working Title
Network Technician

Role Title
Information Technology Specialist I

Role Code
29143-SW

FLSA
Nonexempt

Pay Band
04

Position Number

Agency
Southside Va Community College

Division
Southside Va Community College (Div)

Work Location
Multiple Locations

Hiring Range
Minimum $42,905, commensurate with experience and education

Emergency/Essential Personnel
No

EEO Category
C-Technician

Full Time or Part Time
Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-
Yes

Does this position have a bilingual or multilingual skill requirement or preference?
No

Work Schedule

Monday through Friday, 8:00 a.m. to 4:30 p.m.; may vary slightly and some weekends and nights as needed.
While telework options are available, this is not a fully remote position.
The Home campus location of Keysville, VA, or Alberta, VA, will be based on the chosen candidate's preference.

Sensitive Position
No

Job Description

Thank you for considering employment with Southside Virginia Community College (SVCC). We are committed to attracting and retaining a diverse workforce that enhances our status as a recognized Great College to Work For by the Chronicle of Higher Education for 12 years.

SVCC is located in a rural setting of rolling hills, pine and hardwood forests, and farmland. There is easy access to nearby metropolitan Richmond, Virginia, the state's capital, as well as Raleigh, North Carolina, and Lynchburg, Virginia. The area is famous for its two lakes, Gaston and Kerr, and a multitude of state and national parks which offer recreational opportunities such as fishing, boating, skiing, jet-skiing, hiking, horseback riding, picnics, and relaxation. The area also offers sports arenas for baseball, softball, soccer and beautiful golf courses. There are cultural activities including various theaters and arts councils offering concerts, plays, and live entertainment, and there are many local festivals held throughout the year.

Southside Virginia Community College is seeking a dynamic individual to bring current technology to its students. The successful candidate will support the unit's objective to ensure that students are trained on the current software applications and that our faculty be able to use the most current up-to-date software for purposes of presentation and testing.

Southside Virginia Community College is seeking a Network Technician. The Network Technician will maintain adequate day to day network operations to all staff, faculty and students at Southside Virginia Community College; to insure network integrity, reliability, and availability at all times; to minimize loss of network services to all end users and identify potential network problems; to work unsupervised and be the first line of contact for escalated problems; strive for enhanced and improved network operations; research and implement new technologies; and to project a courteous and professional attitude to all persons at all times. Works independently on multiple complex projects with only broad supervision by the Network Engineer. This position offers teleworking options but is not a fully remote role. The Home campus location of Keysville, VA, or Alberta, VA, will be based on the chosen candidate's preference.

Core Responsibilities include:

• Assist Senior Network Engineer with maintenance, configuration, troubleshooting and upgrading all networking equipment including but not limited to: Firewalls, Routers, Switches, Wireless AP's and Controllers, and Network Appliances and cabling to the end
• Maintain a close relationship with Tier I support and provide Tier I backup support when needed
• Provide Tier 2 support on all network related issues
• Maintain a close relationship with the Help Desk manager and Server Engineer to ensure appropriate forecasting of college needs
• Create and maintain all network documentation and change management for the network infrastructure. Re-evaluate and update on a regular basis
• Networked Security Cameras/NVR's, Lighting Controls, Card Readers
• Submit Telco trouble tickets when requested
• Maintains and oversees the Zoom Phone system and internal phone directory Maintains and oversees the Zoom systems at each location
• Assist Help Desk staff when there are technical difficulties with the ZOOM system
• Coordinate with Center staff for ZOOM classroom assignments, maintain ZOOM Class spreadsheet and notify instructors with ZOOM classrooms to connect to each semester
• Consistently demonstrates courteous, helpful attitude to students, staff, supervisors of the Community College, and to the public at large. Encourages subordinate staff to act in a similar manner. Promptly responds to customer/co-worker needs and queries. Fosters a positive work environment for all employees and public by displaying teamwork and cooperation for supervisors, co-workers and students.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Requires ability to provide daily oversight of network operations and effectively and independently troubleshoot network failures
• Requires knowledge of switching and routing using console or SSH.
• Requires ability to troubleshoot software and hardware issues.
• Knowledge of controller-based wireless technology, preferably Aruba Networking systems.
• Knowledge of various NMS's and firewall configuration, preferably PaloAlto.
• Knowledge of network cable installation and termination.
• Knowledge of Security Cameras/NVR's, Lighting Controls, Card Readers
• Knowledge of ZOOM meetings and ZOOM Phones
• Knowledge of hardware replacement on the network, and ability to ascertain if malfunctions are warranty related.
• Requires ability to accurately document procedures and maintain operations logs
• Requires ability to read and comprehend technical manuals, confer with others, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Requires ability to communicate and work well with others

Additional Considerations

Career Readiness Certificate

Operation of a State Vehicle
Yes

Supervises Employees
No

Required Travel

For training/conferences and between campuses when needed

Posting Detail Information

Posting Number
CLS 3695P

Recruitment Type
General Public - G

Number of Vacancies
1

Position End Date (if temporary)

Job Open Date
03/27/2025

Job Close Date
06/01/2025

Open Until Filled
Yes

Agency Website

Contact Name
Jennifer Davis

Email

Phone Number

Special Instructions to Applicants

This position is open until filled. First review of applications will begin on Friday, April 11, 2025. For initial consideration, a completed state application must be submitted by that date. The selection committee may determine the need to review additional applications after the initial review as needed.

This is a full time position with state and VCCS benefits. Applicants must apply online by submitting a state application through this site. Applicants must create a user account to apply online. If you are state employee who has been affected by Policy 1.3 Layoff and possess a valid Inter-agency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the Card BEFORE the closing date for this position. The Card may be scanned and attached to the application or faxed to . Please include your name, the position number and the position title on the fax cover sheet. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your VCCS applicant portal account for the status of your application and the status of this recruitment. For more information about this position or other vacancies within our agency, please visit our website at or contact Jennifer Davis at .

SVCC does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. The following person has been designated to handle inquiries regarding the non-discrimination policies: Shannon Feinman, Vice President of Finance and Administration, 109 Campus Drive, Alberta, VA 23821, .

Women, minorities, and those with disabilities are encouraged to apply. In compliance with the Americans with Disabilities act (ADA and ADAAA), SVCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
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