Join MRE Consulting as a multi-faceted Network/Systems Engineer, where you will assist in the planning, implementation, and maintenance of client network and systems infrastructure with a focus on Azure-based networking solutions. This role provides hands-on experience across network and systems engineering in both traditional and cloud environments, with opportunities to grow your technical skills in a collaborative and supportive environment. Ensure adherence to industry best practices by continuously updating Standard Operating Procedures (SOPs) and fostering innovation within the division to improve efficiency and elevate service quality
Requirements
- Bachelor's degree or equivalent educational experience
- 5-7 years of experience managing technology infrastructure and supporting IT business processes, including networking, telecom, data center, server refresh, client-side rollouts, etc.
- Leverage PowerShell, Azure CLI, or other automation tools to automate provisioning, deployment, and monitoring processes
- Strong understanding of Azure architecture, components, and services, including VMs, networking, storage, and security
- Hands-on experience with Azure Resource Manager (ARM), Azure Active Directory, Azure Virtual Network, and other Azure management tools
- Azure and/or Network certifications (e.g., Azure Network Administrator, Azure Solutions Architect, CCNA) preferred
- Experience with other cloud platforms (e.g., Azure, AWS)
- Ability to develop, document, and deliver client design/architecture and configurations
- Ability to communicate strategies and best practices during design and implementation
- Ability to put together Rough Order of Magnitude (ROMs), Bill of Material (BOMs), and Statement of Work (SOWs)
- Fundamental knowledge of project methodologies required (Waterfall, Agile, Scrum)
- Experience with implementation of small-to-medium scale multi-site deployments
- ITIL practitioner preferred, or someone who understands the process and can orchestrate the change to help a company adopt the ITIL practice
- Demonstrated abilities to prepare documentation and training materials and conduct user trainings
- Ability to create clear and thorough technical documentation
- Scheduled night and weekend work or on-call duty will be required
- Willing to travel
Responsibilities
- Analyze MRE and Client IT system and infrastructure
- Identify IT system issues and inefficiencies; offer solutions
- Generate timelines for completion of projects assigned
- Perform due diligence to understand client business needs
- Implement technological solutions to meet business needs
- Facilitate communication between Service Desk and Engineering teams
- Document change request for CAB approval
- Collaborate with the in-house technical team to enhance familiarity and alignment with internal technologies
- Train Service Desk staff on client-specific best practices to enhance support quality and consistency
- Monitor the success of IT solutions and collaboration with internal teams
- Ability to engage in project management, systems implementation, and support skills by helping clients with their systems, networks and other technology solutions and implementations
- Assist in configuring and maintaining network devices, including routers, switches, firewalls, and Azure network resources such as Virtual Networks (VNets) and network security groups (NSGs)
- Monitor network performance and troubleshoot connectivity issues within on-premises and Azure environments using tools like Azure Network Watcher and other network analyzers
- Support the configuration and maintenance of VPNs, ExpressRoute, and virtual gateways for hybrid cloud connectivity between on-premises and Azure environments
- Help implement network security policies, ensuring compliance with security and data protection protocols in both on-premises and cloud environments
- Assist with the design, implementation, and maintenance of IT systems, including cloud (Azure, Microsoft O365) and on-premises servers
- Participate in system backups, virtualization, and storage management to support system resilience and availability
- Support system monitoring, ensuring optimal performance and scalability through regular maintenance and upgrades
- Document system configurations and updates, creating detailed SOPs and technical documentation for systems and IT infrastructure
- Collaborate on data governance solutions, contributing to the setup and maintenance of solutions like Microsoft Purview to ensure data integrity and compliance
- Assist with VOIP and cloud phone deployments, particularly in environments using Microsoft Teams for communication
- Coordinate allocation of technical team resources to meet deployment and other support objectives
- Develop and deliver related documentation such as SOPs, HLDs or BOMs, technical knowledge base articles
- Provide tailored solutions based on the unique needs and challenges of each client to ensure technology investments align with business goals
- Daily time entry and updates of service tickets within ITSM system, ConnectWise
- Regularly update and audit central documentation repository