Network & Systems Administrator , Bend, OR ( see below for other locations)
Purpose: The reason the job exists
Pahlisch Homes, a family owned, regional production home builder headquartered in Central Oregon since 1983, exists to create community by building a team of people who are dedicated to embracing intentionality, an innovative spirit and a servant's heart in all things.
The Network & System Administrator plays a key role as a member of the Data & Information Systems team focusing on IT infrastructure and addressing day-to-day IT functions in addition to executing many strategic project-based initiatives. In addition to system administrator, network administrator, security administrator and more, this position will serve as the help desk support for tier three escalations for 160+ staff members spread across multiple locations.
Attributes: The behaviors or traits required to do the job
- Intentional
- Innovative spirit
- Servant's heart
Native Genius
- Loves technology and is excited about moving the organization toward digital transformation in the cloud.
- Driven to take responsibility.
- Quick-witted problem solver who is excellent on their feet in front of others and is not easily flustered.
- Can do mindset - doesn't easily utter the words, "I've never done that," or "I can't do that."
- Enjoys learning their way through complex problems and systems, including those they have never handled before.
- Doesn't give up until the job is done and isn't afraid to admit when they need help from others, including the internet.
Responsibilities: The essential actions required of the job.
Network & System Administration
- Maintain Active Directory and user permissions across all systems
- Install updates on equipment (switches, firewalls, access points, NAS's, etc.) on a quarterly basis
- Deploy Windows & BIOS updates to endpoints and servers on at least a monthly basis
- Administer virtual servers
- Administer a Microsoft-centric tech stack including all Windows Server, Azure and Microsoft 365 technologies
- Triage and resolve notifications/alerts from various systems
- Administer phone system
- Administer corporate, branch and satellite office networks
- Administer a fleet of PC's, Macs, iPhones and iPads using RMM and MDM solutions, including issuing third-party software updates with automated deployment software
- Administer digital signage
- Administer video conferencing equipment.
- Install OS and BIOS updates on all workstations/equipment monthly using automated deployment software
- Install server application updates and keep legacy ERP applications firing on all cylinders
- Administer SSO implementation for all applications
- Continuously analyze current IT Infrastructure processes, technologies and vendors to identify needs, vulnerabilities and opportunities for improvement and recommend them to the IT Infrastructure Manager.
- Research, procure, configure and administer all enterprise networking equipment across multiple sites
- Carry out projects to implement changes to IT Infrastructure based on business initiatives
- Monitor IT infrastructure utilization and capacity and create capacity plan for servers and storage devices.
Procurement & Stewardship
- Perform periodic license audits to maintain compliance and eliminate waste licensing
- Prepare cost benefits analyses when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs
Security & Disaster recovery
- Work with IT Infrastructure Manager to maintain and test disaster recovery plan.
- Work with IT Infrastructure Manager to implement overall enterprise security plan
- Monitor, administer and troubleshoot backups for all systems
IT Support
- Keep up with Microsoft 365 message center to ensure new functionality is assessed, implemented, help documentation is written and users are trained if necessary.
- Provide guidance to and assist Desktop Support Technician with day-to-day role as needed
- Time off coverage for Desktop Support Technician
- Function as the tier three escalation point for the IT infrastructure help desk for all equipment and systems for 160+ roaming staff spread across multiple locations
- Participate in weekend rotation to provide tier 1-2 help desk support for sales team.
Other
- Define and document internal IT procedures for use by others.
- Make on-site visits to sales centers and branch offices located across the Pacific Northwest, including moving and setup equipment when sales agents transition from one sales center/model home to another.
- Maintain inventory of all IT assets and software licensing.
- Write/maintain KB articles, training documentation and create videos
- Other duties needed to advance the company mission and vision.
Requirements: The skills and experience required for the job
- At least 3 years of experience in a similar role required
- Minimum of a 4-year related bachelor's degree or commensurate experience
- Advanced knowledge and experience administering the Microsoft 365 ecosystem
- Knowledgeable on Azure or AWS administration and a desire to learn more.
- Above average Excel skills
- Technical certifications appreciated but not required.
Outcomes: The measurable results from the job responsibilities
- Our hardware, software and systems stay up to date
- Existing applications are updated automatically with minimal user impact
- Our IT infrastructure systems and cybersecurity posture are continually improving, and depreciated equipment is upgraded on a timely basis
- All Microsoft 365 Message Center Updates are reviewed to ensure new functionality is assessed, implemented and users are trained if necessary.
- Disaster recovery plan is tested on a quarterly basis.
- Our IT infrastructure cost is continually optimized.
- Users are thrilled with our system uptime, the equipment they use, our average ticket response time and feel well cared for.
Bend, OR is strongly preferred, but an outstanding candidate located in Portland, OR or Seattle, WA will also be considered.