Title: Network Support I
Department: Ops Engineering
Revision Date: 4/3/2025
FLSA: Non-Exempt
Location: Stoughton, MA
Level: S1
Rate of Pay: $36.00 - $46.00/Hr USD
Company Overview Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world's most innovative communications solutions. For more information, please visit .
Responsibilities: - Monitor network elements for anomalies and reports/troubleshoots issues using network management software
- Identify, triage, resolve or escalate incidents per defined processes
- Monitor email for incidents and customer requests
- Provide first-line technical support for customers
- Notify customers about incident progress or status changes
- Work with carriers, partners, PSAP's and vendors as required
- Maintain customer sensitive data per defined processes
- Participation in and support of the Change Management process as required
- This position would work a 12 hour shift for the Back half of the week. The normal hours would be 6:30am - 6:30pm Eastern Time, Thursday, Friday, Saturday, and every other Wednesday, or as needs of business require.
Requirements: - Superior Customer Service skills.
- Ability to multitask and work well in a high pressure, fast paced team environment.
- Intermediate level knowledge of Windows Office Suite.
- Basic knowledge of Unix/Linux and the command line interface.
- Attention to detail.
- Must be able to grasp new concepts and complex business relationships.
- Clear and Concise written and verbal communications.
Qualifications: - Knowledge of network management tools (HP Operations Manager, Network Node Manager) a plus.
- Basic understanding of Telecommunications call flows and signaling is a plus.
- Knowledge of 9-1-1 ecosystem is a plus.
- Associate's degree
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.