Network Support Engineer

Boston, Massachusetts

Fortray Global Service Limited
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Job Title: Network Support Engineer


Position Overview

We are looking for a proactive and skilled Network Support Engineer to join our dynamic team. In this role, you will play a key part in maintaining and optimizing our clients' network infrastructure. Your expertise will be essential in troubleshooting issues, enhancing performance, and delivering top-tier technical support.


Key Responsibilities

  • Network Troubleshooting: Quickly diagnose and resolve network issues to minimize client downtime.
  • Network Monitoring: Continuously track network performance and security, proactively addressing vulnerabilities.
  • Client Support: Provide timely and effective technical assistance for network-related inquiries.
  • Configuration & Maintenance: Install, configure, and manage network devices, including routers, switches, firewalls, and access points.
  • Network Optimization: Work closely with cross-functional teams to enhance network stability and efficiency.
  • Documentation: Maintain clear and detailed records of network configurations, troubleshooting procedures, and client interactions.

Qualifications

  • Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).
  • Proven experience in network support or a similar role.
  • Strong knowledge of network protocols, technologies, and topologies.
  • Proficiency in network troubleshooting tools and techniques.
  • CCNA certification or equivalent is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work both independently and collaboratively in a team environment.
  • Strong analytical and problem-solving skills with great attention to detail.

Why Join Us?

  • Competitive salary and a comprehensive benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and inclusive workplace culture.
  • Hands-on experience with cutting-edge technologies and exciting projects.
  • Be part of a team that values innovation, excellence, and continuous learning.

If you're a passionate Network Support Engineer looking to take your career to the next level, we'd love to hear from you.

Apply now and be part of a company that's shaping the future of networking solutions.

Fortray is an equal-opportunity employer committed to fostering diversity and inclusion. We encourage candidates from all backgrounds to apply.

Date Posted: 24 April 2025
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