Salary: $84,353.00 - $126,529.00 Annually
Location : Wake County, NC
Job Type: Permanent Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 25- EHRA
Department: Department of Information Technology
Division: Chief Deputy SCIO
Opening Date: 04/10/2025
Closing Date: 4/24/2025 5:00 PM Eastern
Job Class Title: Network Specialist
Position Number: Section: CD Enterprise Operations
Salary Grade: DT10
Description of Work Are you ready to take the next step in your career?
Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT.
We currently have an opening for a
Network Specialist The position is designated
Statutory Exempt and is exempt from the State Human Resources Act.
This position may be eligible for hybrid remote work in accordance with state policy and the agency's remote work program but does require weekly onsite work
The Enterprise Monitoring Engineer is responsible for the evaluation, design, implementation and maintenance of solutions that provide monitoring and alerting for DIT-managed infrastructure devices and the databases and applications that they support. In addition, the position will leverage ServiceNOW's capabilities in Event Management to decrease mean time to respond and resolve issues which leads to an increase in system availability and customer satisfaction. Finally, Enterprise Monitoring Engineer is responsible to perform fault isolation, event management, measure network, system, and application performance, identify trends in an attempt to forecast potential service impacts, and ensure reliability and that all Service Level Commitments are being met.
Key Responsibilities include but are not limited to:
• Design and implement enterprise level monitoring solutions that will align processes with DIT enterprise services to create transparency for customers into the quality of service being delivered.
• Interact with internal and external customers to gather requirements, design, and implement custom monitoring solutions that provide them with views into the services they manage and use.
• Leverage ServiceNOW event management to provide workflows and automation for the routing and resolution of auto-generated events created by the various monitoring solutions.
• Collaborate with and assist other DIT teams with ensuring that the DIT asset database and CMDB are up-to-date and mature by leveraging the discovery process and service mapping.
• Provide system administration on the systems and tools used to deliver the Enterprise Monitoring service.
About the Organization The serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
As NCDIT's services reach North Carolina residents from all backgrounds, we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across North Carolina. Our agency's culture is derived through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace . NCDIT supports recent executive orders to address pay equity for women , establish paid parental leave for birth, adoption, and foster care , and implement fair chance policies . NCDIT also has designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes, values, respects and supports all members of our work community.
If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.
Knowledge, Skills and Abilities / Competencies Resumes/CVs are intended to be used as a complement to an application. Generally resumes/CVs are lacking the detail and breadth of an applicant's full education and work history so applicants should complete the application with more detail than what their resume contains to show that they meet both the Education Requirements and ALL Knowledge, Skills and Abilities (KSAs) listed below in order to qualify. Click these links for additional information:
Introduction to the Job Application and Addressing Knowledge, Skills and Abilities. (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.) To qualify for this position, applicants must document on the application that they possess ALL of the following: - Demonstrated experience in network and/or systems management, specifically with a large complex network
- Experience monitoring network, system and/or application health, preferably in a large complex network
- Experience with network and/or application protocols such as TCP, UDP, SNMP, FTP, HTTP, SOAP, and/or DNS
- Experience with managing and/or maintaining performance, security, and/or stability of one of more of the following: Windows Server, Linux, and/or Solaris
The following Management Preferences are not required, but applicants that possess these skills are preferred:
- Experience presenting and communicating with various levels of personnel verbally and in writing
- Experience with managing and configuring DNS, DHCP, IPAM and NTP
- Experience with IT Service Management, IT Operations Management, Event Management and associated CMDB in a workflow automation tool such as ServiceNow
Minimum Education and Experience Requirements Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the
Education and Experience Equivalency Guide for details. Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and two years of progressive experience in networking or a related field
OR Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and three years of progressive experience in networking or a related field
OR High School or General Educational Development (GED) diploma and six years of networking related experience; or an equivalent combination of education and experience.
Supplemental and Contact Information The is an who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.
NCDIT uses the to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
- The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of all work experience and education completed on the application.
- Employment at NCDIT is contingent upon a satisfactory background check.
- Applicants seeking must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
- Applicants seeking must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.
- Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.
- Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the "Certificates and Licenses" section.
- If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.
- If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification:
HYBRID/FLEXIBLE WORK SCHEDULES: At NCDIT, we are dedicated to fostering a collaborative and flexible work environment, offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station, new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If you're eager to contribute to a dynamic workplace, we encourage you to apply.
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