Position: Network Specialist
Location: Navi Mumbai (Airoli), Bangalore and Nashik
Job Description:
- Provide technical expertise and mentorship to Regional NOC Team Leads and L1/L2 Engineers to ensure SLA adherence and efficient ticket resolution.
- Collaborate with customers and stakeholders to troubleshoot and resolve complex network and infrastructure issues tactfully.
- Work closely with Network Planning and cross-functional teams to implement network upgrades and meet evolving performance and functional requirements.
- Take ownership of special projects (e.g., new hardware/software evaluations, large-scale deployments) from inception to completion.
- Identify automation opportunities and drive initiatives to enhance operational efficiency.
- Proactively ensure network stability by identifying root causes of P1/P2 incidents and implementing short- and long-term remediation plans.
- Build strong working relationships with internal teams, customers, vendors, and engineers to support seamless NOC operations.
- Oversee and review junior engineers' work to ensure adherence to procedures and proper implementation of network changes.
- Develop and implement new tools, strategies, and processes to support NOC standard operating procedures.
- Contribute to the continuous improvement of the network environment in terms of stability, security, scalability, and efficiency.
- Communicate network performance and service availability updates to Management and other stakeholders.
- Collaborate with Regional NOC Team Leads to assess team's technical capabilities and plan appropriate training and development activities.
- Mentor the team on emerging technologies, industry best practices, and performance improvement areas.
- Plan and support long-term network infrastructure goals to ensure alignment with business needs and future scalability.
Certifications (Preferred/Required - any combination):
- ITIL Certification (latest version)
- VMware Certified Professional (VCP) or Advanced Professional
- Microsoft Certifications: MCSA / MCSE / MCITP
- Cisco Certification: CCNA Security (or higher)
- Firewall Certifications: FortiGate / Palo Alto (e.g., PCNSA, PCNSE)
- Linux Certification: RHCE or equivalent