Network Operations Tier I Analyst with Security Clearance

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit to learn how we're keeping people around the world safe and secure. Program Overview About The Role Peraton is seeking a Network Operations Tier I Analyst to join our team of qualified and diverse individuals. This is a hybrid on-site position. Candidates must be local to Springfield or Ashburn, Virginia, or Orlando, Florida. Overview: In this role you will support the Customs and Border Protection (CBP). CBP Network Management Support Services provide CBP Network(s) support and is responsible for Network(s) Management, Operations, and Maintenance for all CBP Network(s) infrastructure. Day to Day Work Responsibilities: The Tier 1 Analyst is the NOC first tier of NOC support responsible for initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support. Includes both customer telephone support as well as electronically submitted requests.
Provides polite and friendly customer service.
The NOC Tier 1 Analyst will be responsible for monitoring network services and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, and resolving incidents.
Documents incident status and solutions in incident database tools.
In addition, the Tier 1 Analyst will support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment.
The NOC operates 24/7/365, the NOC will be staffed with shift schedules and the candidate will a member of a team working one of those shifts.
The Tier 1 technicians are part of the NOC Team that collectively work to operate and maintain the Network to meet performance and stability requirements, allowing our customer to meet our business needs.
Qualifications Basic Qualifications: Bachelors degree or a High School diploma and 4 years of experience.
Must be a U.S. Citizen and must be able to obtain a CBP Public Trust.
2+ years of experience providing support in a NOC environment.
Experience routing and switching/Firewall (FW)/load balancing
Working understanding of the OSI model Layers 1-3
Working knowledge of TCP/IP and the functions of network technologies.
Relevant service desk/phone support experience
Must be able to work shift work (2-4 days on site depending on customer direction)
Knowledge of Cisco Switches and Routers
Operational knowledge of Cisco ASA Firewalls
Operational knowledge of F5 Load Balancer devices
Operational knowledge of Network Monitoring tools
Use of ServiceNow ticketing application in a NOC environment.
Candidate must demonstrate understanding of Incident, Change, Problem and Request management practicesPreferred Qualifications: Cisco Routing and Switching CCNA Routing and Switching
Riverbed, Netcool, SPLUNK, network monitoring tools
SCA / Union / Intern Rate or Range Details Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors. EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.