Description Are you ready to make a meaningful impact in your career?
Join Leidos, where we drive innovation through the power of our talented and diverse workforce, committed to achieving success for our customers. We prioritize flexibility for our teams, foster community involvement, and embrace sustainable practices, guided by our strong Mission, Vision, and Values.
If you thrive in such an environment, we want to hear from you.
The Digital Modernization Sector unites our digital transformation and IT programs to enhance our services to customers.
We are in search of an enthusiastic and skilled candidate to collaborate with some of the brightest minds in the field to create comprehensive solutions for our programs. In this dynamic and diverse setting, you'll enjoy flexible work arrangements and a management team committed to your growth and development. This role will help you cultivate invaluable skills such as time management, critical thinking, problem-solving, and articulating complex issues clearly.
Leidos is looking for a Senior Subject Matter Expert (SME) to support NASA's Integrated Operations Center (NIOC). As a Tier 3 support specialist, you will deliver advanced technical expertise and operational guidance on the NIOC operations floor. Your critical role will involve networking, telephony, and operator training, ensuring effective communication with NASA leadership.
Key Responsibilities: - Provide Tier 3 support for NIOC operations by diagnosing and resolving intricate technical issues affecting communications systems and networks.
- Oversee networking systems utilizing your expertise in Juniper and Cisco technologies.
- Support and maintain the telephony infrastructure essential to NASA's communication systems.
- Train and mentor operators to achieve proficiency in operational processes and technical systems.
- Work closely with NASA leadership, delivering regular updates and strategic recommendations to align communication operations with organizational objectives.
- Contribute to the design, implementation, and optimization of communication and networking systems to enhance their reliability and performance.
- Stay informed on best industry practices and emerging technologies in networking and communications to achieve system excellence.
Basic Qualifications: - Bachelor's degree in Information Technology, Telecommunications, or a related field (or equivalent experience).
- 8 years or more of experience in networking, emphasizing proficiency with Juniper and Cisco Systems.
- Adept at quickly assessing and responding to real-time dataflow issues.
- Advanced knowledge of TCP/IP technology, including IP addressing and subnet masking.
- Experience troubleshooting network issues in LAN and large WAN environments, including firewalls and network taps.
- Proficient in using standard networking troubleshooting tools such as BERTS, iPerf, and Wireshark.
- Familiarity with the Microsoft Office Suite (Word, Excel, PowerPoint, and Visio).
- Excellent verbal and written communication skills.
- Strong understanding of telephony systems and communication infrastructure.
- Proven ability to provide Tier 3 support in complex technical environments.
- Exceptional interpersonal skills, capable of effectively engaging with NASA leadership and cross-functional teams.
- Demonstrated ability to train and mentor personnel within technical and operational areas.
- U.S. Citizen with the ability to obtain a Public Trust clearance.
Preferred Qualification: - Experience in a government or aerospace environment, particularly with NASA systems.
- Industry certifications in networking, such as Juniper, Cisco CCNA, or CCNP.
- Familiarity with operational support procedures for high-stakes mission environments.
Original Posting: March 31, 2025
For U.S. Positions: While subject to change based on business needs, Leidos anticipates this job requisition will remain open for at least 3 days from the original posting date.
Pay Range: Pay Range $89,700.00 - $162,150.00
The Leidos pay range for this position serves as a guideline and is not a guarantee of compensation. Additional factors considered in extending an offer include responsibilities of the role, education, experience, knowledge, skills, abilities, internal equity, market alignment, and relevant legal considerations.