Microsoft Escalation Engineer - On-Site (Mohali, India)
Location: Mohali, Punjab, India
Company: Cetark Corp
Type: Full-Time 100% On-Site No Remote or Hybrid Option
Who We Are:
At Cetark Solutions Pvt. Ltd., we don't just manage networks - we secure futures. Headquartered in Canada and delivering global cybersecurity excellence, we are expanding our footprint in India with a highly specialized technical team based in Mohali, Punjab.
Cetark is known for its cutting-edge SOC/NOC services, secure cloud migrations, endpoint protection, and our bold steps into space cybersecurity. If you want to work in a team that's building real-world solutions for critical industries while putting people first, this is the job you've been waiting for.
Position Overview:
As a Microsoft Escalation Engineer, you'll play a critical role in ensuring seamless IT infrastructure operations, endpoint security, and cloud enablement for both internal and client-facing environments. You'll collaborate with global teams, manage powerful platforms like Azure, Microsoft 365, SentinelOne, CrowdStrike, and Intune, and support key cloud migrations - all from our state-of-the-art facility in Mohali.
️ Your Responsibilities:
- Maintain and support Windows Server, Hyper-V, VMware, and networking infrastructure.
- Administer Microsoft 365, Exchange Online, OneDrive, and Teams.
- Deploy and manage Microsoft Intune for endpoint security, compliance, and mobile device management.
- Configure and secure Entra ID (Azure AD) for SSO, MFA, and identity governance.
- Operate and integrate SentinelOne and CrowdStrike into endpoint and server environments.
- Manage incidents and service requests using ConnectWise Manage or equivalent PSA platforms.
- Support and lead cloud migration projects - from planning to execution.
- Adhere to and execute structured change management procedures.
- Collaborate cross-functionally with SOC/NOC teams and participate in operational security reviews.
- Create and maintain accurate technical documentation, runbooks, and reporting templates.
What You Bring:
- 3-5 years of hands-on experience in:
- Network/System Administration, Cloud Infrastructure, or IT Operations
- Proven skills in:
- Microsoft 365, Intune, Azure, Entra ID (Azure AD)
- SentinelOne, CrowdStrike, and endpoint security
- ConnectWise, or other PSA tools
- VMware, Hyper-V, Windows Server management
- Cloud migrations and tenant management
- A strong grasp of change management, patching, and incident response
- Excellent communication skills and a team-first attitude
- Willingness to work 100% on-site in Mohali
Cetark Benefits - Designed Around You
We believe great people build great companies. Here's what we offer to support your journey:
Comprehensive Compensation & Lifestyle Package:
- Full medical insurance for you and your family
- ️ National travel perks for work-related conferences & assignments
- Birthday bonus, annual bonus, and retention bonus
- Dedicated paid time off
- Paid maternity and paternity leave
- Certifications & career growth sponsorship
- ️ Team lunches, workshops, tech days, and learning labs
- Exposure to real-world cybersecurity operations with international scope
Why Cetark, Why Now?
Because this role isn't just about operations - it's about impact.
Join us in building the backbone of secure digital infrastructure, contribute to a growing force in cybersecurity, and elevate your career in a collaborative, forward-thinking environment.