Encore Talent Solutions is seeking a NOC Engineer for an end client requirement.
Summary:
The ideal candidate will possess a minimum of 2 years of hands-on experience in Network Operations or a comparable technology role, preferably with a Bachelor's or Master's degree in a related field. Vendor certifications (such as CCNA, CCNP, or CCIE) may be considered as an alternative to formal degrees. This is a fully on-site position
The NOC Engineer will be responsible for monitoring network performance, troubleshooting network issues, and ensuring network stability and optimization. This role requires a solid understanding of network technologies, including routing, switching, firewalls, and various monitoring tools. The successful candidate will also be adept at collaborating across teams, communicating clearly with vendors and customers, and providing exceptional network support in a 24/7 operational environment.
Skills:
- Cisco Certified Network Associate (Compulsory), CCNP, CCIE etc.)
- Hands on configuring and troubleshooting experience on router, switches / firewalls / multiplexer/ networking devices
- A solid understanding of the OSI or TCP/IP model
- A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP. Knowledge of MPLS, LDP, and VRFs strongly desired
- Excellent cross-team collaboration, technical skills, and clear communications are required
- Experience / knowledge on monitoring tools like SolarWinds, WhatsUp Gold etc.
- Good knowledge on SolarWinds tools NCM and NPM is a plus
- Flexibility to work on 24 7 environment
Responsibilities:
- Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and coordination with partners on network optimization.
- Undertake data network fault investigations in network environments using information from multiple sources.
- Secure network systems by establishing and enforcing policies, defining and monitoring access
- To handle activation/installation/upgrade calls
- Provide remote troubleshooting and fault finding assistance and guidance if issues occur upon initial installation.
- Coordinate with vendors and update customer regarding network maintenances.
- Speak to customers via email and phone for requirements capture/update. Properly update notes to customer within given timeline.
- Proper coordination with vendors to resolve the issue, also, to initiate escalations as per the published Vendor SLAs and internal policies.
- Coordinate with vendor Service Managers proactively to maintain the network stability.
- The successful candidate will be able to understand and drive solid requirements and then use those to deploy, configure, test, and activate networks.
- Monitor customer network and coordinate proactively with customer and vendor to troubleshoot the issue(s).
- To prepare reports daily / monthly / quarterly and otherwise as required.
- Monitor video circuits on Nimbra Vision monitoring tool.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.