Job Description Job Description
JOB SUMMARY :
The Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems. They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite.
When not in the Field you will work from our office.
JOB DUTIES :
Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Installing, removing, or swapping equipment
Work onsite at client location to implement voice and network equipment.
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Secures network system by establishing and enforcing policies; defining and monitoring access.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Reporting network operational status by gathering, prioritizing information; managing projects.
Assist with Disaster Recovery operations
Work in a 24/7 shift environment
Work as a member of the team, cooperate and assist other members.
Acts as technical liaison between clients, customers and vendors to resolve issues
Provide one on one application support as needed
Act as helpdesk escalation point by providing technical support via telephone and remote access
Essential duties for this position include but not limited to the following: able to stand or walk for long periods of time. Safely lift and/or move up to seventy (70) pounds on occasions as well frequently walk, sit, and perform functions with each hand and arm. Ability to climb ladders, stoop, bend and reach for extended periods of time.
SKILLS AND QUALIFICATIONS :
Understanding of the OSI networking model
Network Monitoring experience
Knowledge of various WAN/MAN/LAN/WLAN technologies for office interconnectivity
Firewall experience
Strong knowledge and relevant experience with Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, FTP
Network setup, administration and monitoring using concepts of SNMP, IPSec, VLANS, IDS
Experience with Cisco or Ubiquiti routers, switches and wireless access points
Experience with Cisco or Grandstream VoIP systems
Maintain network security authentication including IP telephony security, application security, anti-virus, user authentication, etc.
Knowledge of and experience with enterprise scale Windows technologies such as Server platforms, Desktop platforms, Exchange Environments, Active Directory, IIS, Windows Clustering, Virtualization and Collaboration tools is required
In-depth knowledge of Microsoft Windows Server running on 32-bit and 64-bit hardware
Knowledge of Windows Server administration required; for example, file and share permissions, user administration, security, networking and storage administration
Intermediate server and LAN administration experience
Perform systems backups and recovery procedures
Perform routine maintenance and upgrades for IT infrastructure
Configure applications: SharePoint a plus
Develop, document and maintain standard operating procedures and configuration
Web servers (such as Apache HTTPD)
Fundamental knowledge of Azure and Office 365.
Clearing server error logs and reporting any failures
Install, de-commission and document hardware and software requests as needed
VMware knowledge
Experience with load balancer products
Knowledge of installing, troubleshooting, repairing, and supporting network, server, computer, phone system, and printer hardware
Windows through to version 10 on workstations and laptops
TRAVEL :
Up to 50-80% travel
PREFFERED CERTIFICATIONS :
Microsoft Certifications (MCP, MCSE, MCSA)
Accredited College Degree in related field or 3-5 Years' Cisco or Ubiquiti Switching/Routing and Network Administration related experience
Company Description
Think Anew is a Managed Services company serving Long Term Care and Senior Living organizations. Our solutions include, but are not limited to telecom solutions, data migrations, security solutions, cloud hosting, and backup/disaster recovery services. Our help desk team of engineers support our solutions 24/7/365.
Do you have a love and passion for technology? Do you want to join a team of bright technology enthusiasts? Are you looking to grow in a career? If so, visit and submit your resume. With us, your future is bright.
Company Description Think Anew is a Managed Services company serving Long Term Care and Senior Living organizations. Our solutions include, but are not limited to telecom solutions, data migrations, security solutions, cloud hosting, and backup/disaster recovery services. Our help desk team of engineers support our solutions 24/7/365.
Do you have a love and passion for technology? Do you want to join a team of bright technology enthusiasts? Are you looking to grow in a career? If so, visit and submit your resume. With us, your future is bright.
Date Posted: 03 April 2025
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