Location: Insert Location or specify Remote/Hybrid
Department: IT Network Operations
Reports To: Senior Network Engineer / Network Operations Manager
Employment Type: Full-Time
Job Summary: We are looking for a motivated
Network Engineer L1 to join our IT team. As a Level 1 Network Engineer, you will provide first-line support for network operations, monitoring, and troubleshooting. You will assist in maintaining reliable and secure network infrastructure, escalating complex issues to L2/L3 engineers as needed.
Key Responsibilities: - Monitor network infrastructure using tools such as SolarWinds, PRTG, or similar platforms.
- Respond to alerts and basic support tickets related to connectivity, hardware, or configuration.
- Perform basic network troubleshooting (e.g., ping, traceroute, checking switch port status).
- Assist in the setup and maintenance of routers, switches, access points, and firewalls.
- Support end users with network access issues including VPN and Wi-Fi.
- Document network incidents, resolutions, and configurations.
- Assist with physical setup (cabling, rack mounting, labeling) in data centers or offices.
- Ensure compliance with IT policies and security best practices.
- Work closely with L2/L3 engineers to escalate and resolve complex issues.
Requirements
Required Skills & Qualifications: - 1+ year of experience in IT support or networking (internships included).
- Basic understanding of networking concepts (OSI Model, IP addressing, VLANs).
- Familiarity with network hardware (Cisco, Juniper, Ubiquiti, etc.).
- Experience with ticketing systems and remote diagnostic tools.
- Strong communication and customer service skills.
- Willingness to work in a 24/7 environment if needed (shifts/on-call).
Preferred Qualifications: - CompTIA Network+ or CCNA (or actively pursuing).
- Hands-on experience with command line tools and basic switch/router configuration.
- Exposure to network monitoring or logging tools.
Work Environment: - Support-driven, fast-paced technical environment.
- May involve physical tasks in server/network rooms.
- Some evening or weekend work may be required for maintenance or support coverage.