Please no 3rd parties or C2C. Must be a US Permanent Resident or Citizen. We are unable to sponsor at this time.About the Role: We are seeking a skilled and detail-oriented
Network Engineer to join our team. You will be responsible for providing exceptional support, troubleshooting, and post-sale implementation of Cisco and Palo Alto solutions. The role includes installing, configuring, and deploying network equipment such as routers, switches, and firewalls. The ideal candidate is a proactive problem-solver with strong technical expertise and customer-facing experience.
Key Responsibilities:Implementation and Deployment: - Install, configure, and deploy Cisco and Palo Alto solutions, including routers, switches, and firewalls.
- Collaborate with customers to ensure a seamless transition from pre-sale to post-sale deployment.
- Customize network configurations to meet client-specific requirements and industry best practices.
Support and Troubleshooting: - Provide technical support for post-sale customers, resolving network-related issues efficiently.
- Conduct root-cause analysis and implement solutions to prevent recurring issues.
- Assist with escalations from Tier 1/2 support teams when advanced expertise is required.
Customer Engagement: - Deliver exceptional customer service to ensure client satisfaction and retention.
- Provide on-site and remote technical support, training, and knowledge sharing with customers.
- Maintain communication with clients regarding project progress and best practices.
Documentation and Reporting: - Maintain accurate documentation of network configurations, milestones, and technical resolutions.
- Deliver detailed post-implementation reports to customers.
- Provide feedback to internal teams for product and service improvement.
Collaboration: - Work closely with sales, project management, and pre-sales engineering teams to align customer needs with deliverables.
- Participate in team meetings to discuss updates, challenges, and best practices.