The Network Services Engineer position focuses on design, implementation, and maintenance of virtualized and physical infrastructure in customer and client based datacenter environments. Successful candidates will be an IT professional with a strong background in one or more of the following categories, in order of importance:
- Networking, specifically Fortinet products
- End user and server support solutions related to networks
In addition to excellent technical skills, candidates must have an outstanding customer relationship demeanor and superior communication skills. Additionally, the right candidate will be self-motivated and able to complete projects and tasks successfully with minimal oversight. This position can include pre-sales as well as post-sales aspects.
Responsibilities: - Assist with design, implementation, and ongoing maintenance for our hosting environment and customer environments, especially in the areas outlined above
- Provide escalation support as a networking resource for the End User Support team
- Diagnose and resolve server and network performance issues
- Strong case management skills, to maintain SLA response times to customers
- Grow knowledge in supported areas to maximize customer success
- Gain in-depth expertise on customer environments to help identify new opportunities for software, hardware, or services
- Implement industry best practices
- Complete technical certifications as requested
- Work successfully with minimal supervision
- Includes occasional after hours and/or on-call support as needed
- On-site and in office work necessary as needed. Primary work location can be in office or remote, depending on candidates' preference
Desired Skills and Experience - Fortinet experience, or experience with one or more networking vendor platforms (Cisco, Palo Alto, Juniper, etc.)
- Strong experience in virtualized environments, especially VMware and/or HyperV.
- Wide understanding of datacenter technologies, including Windows/AD, networking, storage, and the security requirements around each
- Data protection and replication solutions
- Ability to handle themselves well in demanding situations
- Excellent problem solving and analytical skills
- Strong written and verbal communication skills
- Certifications in Microsoft, VMware, Fortinet a plus
- Experience with Datto RMM, Veeam, SentinelOne
Benefits:- Relocation Package not in the Minneapolis area
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life Insurance
- Paid time off