SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service - a level unmatched in the industry.
And here's the best part - we're a national company that offers a small-company feel, a cultural balance that's hard to come by but very real at SHAZAM. Your growth and development are top priorities and you'll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you'll be an essential part of our mission as we work together strengthening financial institutions.
This is a hybrid position based out of our Johnston, IA office.What we're looking for: SHAZAM is looking for a
Network Engineer to join our team. In this position, you will be responsible for monitoring the communications network, responding appropriately to cases of trouble, and resolving moderately complex network issues.
What you'll do: - Respond to network outages quickly and prioritize issues.
- Monitor network reliability and determine when there are problems.
- Log ticket information into CRM with accuracy.
- Review network tickets and respond per policy.
- Escalate issues you cannot resolve in a timely fashion.
What you need: - Minimum of one year network related work experience.
- Ability to review documentation and input, access and retrieve information to and from a computer for hours at a time, at a rate of not less than 40 wpm.
- Ability to communicate via the telephone, in person and through correspondence with users, fellow employees and managers, especially in critical time certain situations when there are system problems impacting customers.
What's in it for you: - Supportive, collaborative, inclusive, and diverse work environment
- Career learning, development, and growth opportunities.
- Culture of respect and dignity, teamwork, honesty, and integrity.
- Excellent benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work - PTO, VTO, paid parental leave, and company holidays
- Educational assistance
- Professional Certification Bonus program
Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.
SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.
Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.