Network Engineer

Role: Network Engineer

Location: Charlotte, NC - Hybrid (3 days Onsite)

Only local consultants

Visa types: Only USC & GC

Client : Experis - End customer : Bank of America

Job description:

PROJECT: Telephony (Avaya contact center migration to Genesys Cloud)

MUST HAVE:
1. Avaya Communication Manager
2. Avaya Session Manager
3. Avaya Provision

INTRVIEW PROCESS-2 webex video interviews.

Description:

Looking for a professional engineer with in-depth knowledge of Contact Center. The position will reside in Bank of America Real Time Collaboration Contact Center Engineering team directly supporting Engineering functions for Contact Center products and solutions. The staff resources working in this position will be responsible for the implementation and review of engineering plans, development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.

Must Haves:

Avaya Call Manager, Avaya System Manager, Avaya Site Administrator, Provision or Provision Site Administrator.

Technical Skills:

Demonstrate extensive technical experience working with large VoIP network using Avaya Voice solutions including SBC, ACM, System & Session Manager, AES, CMS, Intrado e911, MOH and SIP.
Avaya Site Administrator, Provision Site Administrator, System Manager, Provision is a plus.
SIP and Traditional ISDN/PRI trunking.
VoIP endpoint (H.323, SIP, etc.) configuration to meet site specific environmental requirements.
E911 configuration on Intrado e911 products preferred

Professional Competencies:

Extensive PBX/ACD and VoIP programming experience on Avaya ACM, working knowledge of SBC, IVR, CTI, Call Recording (NICE), call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
Strong hands-on knowledge of Avaya ACM, Avaya Session Manager, Avaya AES, Avaya CMS
Ability to work evenings and weekends, as project requirements dictate.
Must be highly motivated and a self-directed individual.
8+ Years Contact Center experience.
Experience working under tight deadlines and high-pressure environment.
Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required.
Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
Experience with configuration and support experience in a complex multi-layered network environment.
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.

Desired Skills
Other Required Skills:

Bachelor (4-year) degree, with a technical major, such as computer science, computer engineering or 10 years relevant experience in lieu of degree.
7+ years of strong technical experience in coordinating the implementation and operation of voice and data communication solutions.
Must have exceptional time management skills, be customer oriented and strong organizational and coordination skills.
In-depth knowledge of TCP/IP is a plus