Network Engineer I

Job Details

Job Location: Main Campus - Edmond, OK

Position Type: Staff

Job Category: OTRS Classified

Description

Position Classification

Regular, full-time, salaried, exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO?

General Schedule

Position typically works Monday-Friday from 8am-5pm in-office at UCO's main campus in Edmond, Oklahoma.

Salary

The salary is disclosed within the application as an application question.

Position Overview:

Under supervision of the Director of Networking Services in the Office of Information Technology, the Network Engineer I designs, configures, implements, monitors and maintains network systems to provide easy and secure access to the internet and all university connected technologies. Plan, configure, administer and maintain all network infrastructure hardware, such as switches, routers, wireless access points, firewalls. Responsible for 24x7 support of all network infrastructure for critical systems including life safety and security. Install, configure, and maintain high availability network infrastructure across multiple locations. Helps with solutions to networking problems that may arise in an expeditious, efficient, and timely manner. Responsible for performing job duties in accordance with the mission, vision and values of the University of Central Oklahoma.

Responsible for maintaining and managing the university's network and voice infrastructure. Manages the implementation, and maintenance of network and voice infrastructure under the guidance of acceptable University policies and procedures. Works on complex problems where analysis of situation requires in-depth evaluation of various actors. Plans large scale systems projects. Provides recommendations for improvements to the network infrastructure which includes developing road maps, guides, standards and procedures.

Performs maintenance, and upgrade of networks, including servers, routers, switches, firewalls, remote access systems, and network management systems.

Monitors, troubleshoots and repairs network performance from core enterprise services down to end user connectivity. Creates and uses tools to query critical devices to benchmark service availability and outage alerts. Monitors network connectivity and ensure high quality data transmission.

Maintains a current knowledge of networks, operating systems, design, technology, work methods and configuration through classes, published material and support/user groups. Researches and communicates new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption, which includes developing road maps, guides, standards and procedures

Responsible for maintaining Cisco UCC technologies such as Cisco Communication Manager, Unity Connection, Cisco Emergency Responder, Telepresence, WebEx, IP Telephony including billing records.

Provide technical support to various departments and users with regards to LAN/MAN/WAN (local/metropolitan/wide area networks) and cloud-based networks (e.g., VPN and BYOD).

Guides vision of future networking and telephony technology to meet emerging university needs and stay within budget and support capacity.

Provides work leadership, guidance, and training to network administrators and specialists.

Creates and maintains documentation for network systems, utilities, and operational procedures. Provide technical assistance in communicating this information to users, vendors and consultants.

Maintain access, data integrity, security, scalability and usability of assigned application(s). Reviews manual processes and automates tasks when feasible.

Interacts with end users, service desk, team members, and stakeholders in gathering information to define and document required changes to the environment. Assists IT management in preparing business and use cases.

Serve as a liaison with vendors and other third-party providers.

Performs other duties as assigned.

Qualifications / Experience Required:

Requires a bachelor's degree in job related or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results.

Qualifications / Experience Preferred:

Degree in a technical field such as Engineering, Computer Science, or Information Technology.

Professional certifications such as CCNA, CCNP or other Network certifications.

Thorough understanding of IP Management (v4 & v6), Cisco Unified Communications Manager (CUCM), Access Control Lists, Policy Based Routing, routing protocols, wireless networks, secure remote access, VLANS segments, BGP and IP load balancing systems.

Comprehensive understanding of system monitoring services and tools to track equipment response times, temperature, voltage, interface status etc. and alert technical staff of problems.

Experience with Cisco Switches, Cisco Phones, Cisco Firewall, Cisco Wireless and Radware Load Balancers.

Working knowledge in Incident Response, Recovery from cyber-attacks and forensics procedures.

Knowledge/Skills/Abilities:

Must possess strong customer service and interpersonal skills. Strong analytical, organization and collaboration skills. Ability to work well under pressure, handling multiple tasks and balancing multiple objectives, while consistently ensuring that priority objectives are met. Ability to communicate technical terms to non-technical users. Excellent verbal and written communication skills with the ability to understand procedures, policies and proposals. Adheres to and complies with UCOs shared values and the Office of Information Technology's Code of Ethics. This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.