Network Control

Job ID: Network Control
Location: Melbourne, FL 32919 (Onsite)
Duration: 12+ Months (Contract to hire)
Pay Rate: $28-31.00/hr W2
Shift hour: 1st Shift Onsite 9/80 Schedule - This position is part of a 24x7 network control environment. Core shift is first shift, but shift and workday flexibility is required when off-hours support is needed.

Job Description:

We are looking for a Network Operations Metrics Coordinator who will support a large nationwide customer.
This individual will be a key member of the Network Operations Control Center (NOCC) that support mission critical programs.
The Metrics Coordinator will be part of the Operations Metrics, Reporting and Continuous Improvement team, responsible for the preparation and delivery of an operations daily and monthly reports.

Job Description:

• Reviews all operations service trouble ticket data on a daily basis to ensure accuracy prior to distribution of the daily report

• Performs database push for maintenance requests and PTR reports daily

• Reviews trouble tickets for the Weekly and Monthly "Over Service Level Agreement" (SLA) Reports

• Produces daily, weekly and monthly reports as needed

• Analyzes data reports to identify and resolve data integrity issues

• Participates in projects and other tasks as assigned

• Coordinates continuous improvement initiative ideas between personnel and management using established tools

Qualifications:

• High school Diploma or equivalent and a minimum of (6) years of prior relevant experience, (2) years post-Secondary/Associates Degree with a minimum of (2) years of prior related experience or Bachelor's degree in Information Technology Systems or related field

• 1 year prior experience and understanding of Metrics principles and processes.

• 1 year prior experience producing reports.

• Experienced in Microsoft Office products

• Analytical skills that allow for the development of data-driven reports

• Demonstrated ability to manage time and prioritize projects to meet deadlines

• Ability to use Microsoft Excel to create pivot tables, graphs and charts

• Strong written and verbal communication skills to effectively relate data to coworkers

Additional Knowledge, Skills, and Abilities considered:

• Expert level experience in Microsoft Excel preferred

• Prior experience with SQL data base

• Statistical and business metrics/performance analysis experience

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Cell phones are not allowed at the client site, shooting of photos and/or videos are strictly prohibited while inside the client facility.