Job Description: Network Analyst Project Overview: The IT Network Services team is undertaking several digitization projects and work efforts in 2023, including but not limited to:
- Digital Worker Connect (DW Connect)
- Communications Backbone Project
- Core IT infrastructure
- Cloud migration activities
- Upgrade Operations Turrets & Call Manager
- BAU activities including IT Switch Refresh and Patch Management
Job Functions & Responsibilities: - Provide technical expertise at the highest level for network planning, design, and optimization.
- Develop strategies and directions for network solutions using current and emerging technologies.
- Develop, implement, and enforce corporate policies, standards, and guidelines aligned with the company's strategic business objectives related to the Corporate Network.
- Translate business requirements into network or process designs.
- Plan and recommend network hardware, systems management software, and architecture.
- Build, configure, and maintain network switches, routers, load balancers, and various voice appliances.
- Monitor network performance, ensure capacity planning, and proactively assess and recommend improvements.
- Apply continuous improvement techniques to ensure the network infrastructure attains maximum performance, security, and availability.
- Ensure the network environment maintains appropriate recovery and redundancy, addressing any related issues.
- Prioritize network faults, diagnose, and resolve problems swiftly under pressure from impacted business groups.
- Provide design, implementation, and operational support for the Cisco VoIP telephony systems.
- Coordinate with sites to provide technician training for new hardware.
- Daily monitoring and management of IP network appliances.
- Develop and follow procedures to handle network fault events.
- Perform system-wide/cross-functional team management.
- Plan and manage small to large-scale projects.
- Maintain all documentation regarding network infrastructure.
- Solve highly technical and complex network-related issues.
Skills: - Competent in networks, firewalls, routers, load balancers, Microsoft Windows, and Linux Operating System environments.
- Good knowledge of Cisco CUCM and VoIP administration and maintenance.
- Good knowledge of F5 LTM Load Balancer administration and maintenance.
- Expert knowledge of AWS and Azure Cloud networking components.
- Expert knowledge of CISCO WLC environments including 5500, 2504, 9800 WLC.
- Expert knowledge in the design and implementation of highly complex networks.
- Expert knowledge of Cisco IOS, Nexus OS, Cisco switches, and routers.
- Expert knowledge of WANs, LANs, Internet, Intranets, and protocols.
- Expert knowledge of network standards and best practices found throughout both the public and private sectors.
- Ability to understand the risks of network maintenance outages and the consequences of such actions.
- Keep abreast of technological changes in the network and videoconferencing arena, maintaining technical focus while managing staffing and personnel-related issues.
Education & Certifications: - Industry training and certifications directly correlating with infrastructure (e.g., CCNP, AWS Cloud Practitioner, F5 201/301).
- Bachelor's Degree (or equivalent) in computer science, engineering, or related technical or business discipline.
- Minimum 5 years of quality technical experience (or a minimum of 10 years of directly related experience for non-degree holders).
Work Schedule: - Monday through Friday, 7.5-hour workday with a 0.5-hour unpaid lunch
- Paid for time worked only; there are no paid holidays, vacation, or sick days
- Overtime is not permitted unless authorized in advance