Job Summary:
Will perform the following skilledlevel duties:
- Manage ITinfrastructure projects and deliverables
- Enterprise-class hardwareand software installation to support infrastructure, database, and businessapplications
- Performs system backupand restores
- Helps with usertechnical support and training.
- Analyticalproblem solving
- Documentationand diagrams
- Serves as 4th level support for other technical staff
- Preparinglabs each semester with hardware and software
- Infrastructuresupport and incident resolution
- Monitoringand service level reporting
Essential Job Functions:
- Provides technical support forthe campus Local Area, Wireless and Wide Area Network
- Performs backup and restoration of databases
- Installs,maintains, and monitors enterprise-class network components, desktop hardwareand software to include: switches, routers, bridges, servers, networkedstorage, cables and interface cards
- Cat6 wiring, installation and management
- Adds, deletes, and maintainsuser ids, user passwords, user and file attributes and overall security
- Maintains active directory andgroup policy
- Manages computer labs includingsoftware and hardware maintenance
- Provides user hardware andsoftware training
- Analyzes need for automation ofrepetitive tasks
- Coordinates with outsideentities to resolve complex problems
- Stays informed of emergingtechnologies that could benefit the University
- Attends training andprofessional development as required.
- Attends and participates in staff meetings; serves on teams and committees as assigned.
- Complies with all State and University policies.
- Completes all mandatory training plus two professional development per year.
- Performs other duties as assigned.
The duties listedin this job description are intended only as illustrations of the various typesof work that may be performed. The omission of specific statements of dutiesdoes not exclude them from the position if the work is similar, related, or alogical assignment to the position.