Seifert Technologies is a local IT consulting firm, established in 1985, providing IT services to over 150 businesses across Northeast Ohio. As a trusted Microsoft Gold Partner, we pride ourselves on being an integral part of the community and offering a supportive work environment. We are expanding our team and looking for motivated professionals to join us.
Job Overview:
We are seeking a skilled and proactive Network Administrator to support our IT infrastructure, ensure smooth network operations, and provide exceptional technical support to our clients. This is an onsite position located in Massillon, Ohio. The ideal candidate will be proactive, have strong problem-solving abilities, and be comfortable communicating with clients and team members to resolve technical issues.
Key Responsibilities: - IT Equipment Setup & Troubleshooting:
- Set up, configure, and troubleshoot IT equipment including desktops, servers, routers, switches, wireless access points, and network printers.
- Visit client sites as needed for projects or support.
- Helpdesk Support:
- Manage and respond to helpdesk tickets via phone, email, or remote tools.
- Provide troubleshooting for various IT issues (desktops, servers, email, etc.).
- Ensure accurate tracking and timely resolution of tickets.
- Escalated Support:
- Handle complex support issues and escalate when necessary.
- Visit client locations as needed to resolve issues.
- Customer Communication:
- Maintain clear and professional communication with clients.
- Set clear expectations for problem resolution timelines.
- Backup & Disaster Recovery Management:
- Monitor and maintain customer backup and disaster recovery systems.
- Troubleshoot and resolve any backup-related issues, escalating when needed.
- Time Management:
- Track and log work hours and ticket details in the company's time and ticketing systems.
- Training & Certification:
- Share knowledge with team members and continuously update technical certifications.
- Documentation:
- Maintain up-to-date records of processes and technical solutions.
- Internal Support:
- Provide IT support for in-house needs as required.
- Additional Duties:
- Complete other tasks as assigned by management.
Qualifications: - High School Diploma required (Associate's or Bachelor's degree preferred).
- At least 3 years of experience as a Network Administrator or in a similar IT role.
- Relevant certifications (A+, Network Essentials, MCSA Desktop, or MCSA Server) preferred.
- Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical users.
Location: This is an onsite role based in Massillon, Ohio. Applicants should be able to work from this location.
EEO Statement: Our company is an equal opportunity employer and affords equal opportunity to all applicants regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.