Job Description Job Description
Freedom, a national Direct Mail Company, is one of the largest, independently owned, privately held, direct mail
marketing providers in the United States. Why Freedom? Because we are a leader in the direct mail space, investing
in technology and resources to facilitate innovative ideas. We are looking for a detail-oriented and knowledgeable
Network Administrator to join our team. This is an on-site position based in Aurora, IL.
As a key member of Technical Services Department, this position is responsible for assisting with all aspects of
network administration including servers, desktop systems, communications, hardware/software and peripheral
systems as it relates to the roles & responsibilities outlined below.
This position reports to the Director of Information Technology and will work closely with the Senior
Network Administrators, other IT staff and end-users. To be successful in this role, a solid
understanding of network infrastructure and the ability to administer and troubleshoot networked
devices are needed. This position requires excellent technical, customer service, and organizational
skills.
ROLES & RESPONSIBILITIES: - Support network administration (including endpoint backups, access control, user and endpoint
- administration, e-mail and internet access, peripheral systems, and applications support).
- Hardware and software administration to ensure optimal deployment of resources.
- Investigate user problems, identify their source, determine possible solutions, test and
- implement solutions.
- Install, configure, and maintain personal computers, ethernet networks, network cabling, and
- other related devices.
- Develop and conduct various training and instruction for system users on operating systems,
- and other applications.
- Network monitoring for availability and performance issues.
- Perform network and system maintenance programs.
- Deploy and configure network hardware and software per change management standards.
- Document network problems and resolutions for knowledgebase.
- Participate in on-call rotation with Network Administrators.
REQUIREMENTS: - Strong knowledge of a Windows server and desktop environment.
- Knowledge of setting up remote access for users.
- Ability to support network peripheral devices.
- Working knowledge of current communications devices and protocols, server and desktop
- technologies.
- Strong technical aptitude and ability to research & solve complex issues independently.
- Willingness and ability to learn new skills and apply them as needed.
- Ability to effectively communicate issues and resolutions to all levels of the organization.
- Maintain confidentiality with regard to the information being processed, stored or accessed by
- the network.
- Ability to function successfully in both team and independent work environments.