Position Summary Description Installs and maintains voice and data network components, phone systems, wireless devices, structured cabling, PC hardware and software, server hardware and associated peripheral equipment. Provides support for problems involving user issues, phone circuits, LAN/WAN and structured cabling.
Essential Functions - Analyzes current system software, proposed modifications, and new software for impact on installation.
- Implements new systems software and modifications in an optimal manner without adverse effects on current production and testing and with minimal impact on development activities.
- Participates in designing and implementing of custom software required for impact on installation.
- Plans, maintains, supports and documents structured cabling, performing moves, adds and changes of voice and data cabling required.
- Troubleshoots and brings to resolution, network connectivity, telephone, and wireless network issues.
- Assists in the relocation of offices and equipment required.
- Assists in the support and management of all wired and wireless communication devices.
- Supports and maintains all telecommunication equipment.
- Installs, maintains, and supports voice and data network equipment while minimizing service impact.
- Removes and properly disposes of defective or obsolete equipment in compliance with SECI procedures.
- Installs, maintains, and supports desktop and associated peripheral hardware while minimizing service impact.
- Refers/repairs hardware and software failure to external maintenance vendor or supplier for resolution. Tracks resolution and keeps management informed.
- Tracks and reports the progress of all assigned tasks ensuring management's awareness of project status.
- Identifies and makes recommendation to management for improvement in processes, techniques, technologies, hardware, and software.
- Performs other duties as applicable to the position or as assigned.
Qualifications and Education Requirements A Bachelor's degree in business or a computer related discipline is preferred. Experience may substitute at a rate of two (2) years of experience per year academic. Requires three (3) years of IT experience, one (1) of which must be as a network or system administrator responsible for the installation, maintenance, and support of network and/or server hardware and software products.
Core Competencies: Adaptable, Collaborative, Conscientious, Critical-Thinking, Outcome-Driven and Professional
Technical Competencies/Skills:
- Telecommunications
- Windows Proficient
- Project Management
- Troubleshooting
- LAN/WAN Systems
- Computer Systems
- Proficiency with Microsoft Office applications
Soft Competencies/Skills:
- Effective verbal/nonverbal, listening and written communications
- Customer Service Oriented
- Planning and Organizing
- Problem Solving
Physical Requirements Must be able to follow established protective measures including wearing required personal protective equipment (PPE). Must possess a valid driver's license and acceptable Motor Vehicle Report.
Working Conditions Some travel and work outside of normal business hours. While working in certain areas of the plant there is the potential for exposure to hazards typical of an industrial working environment. Must be capable of working extra hours and/or weekends when necessary to complete a project on time. Must be available on a 24-hour basis in the event of a system malfunction that requires assistance.
"Disclaimer - Management may modify this job description at any time and may require the performance of additional duties, or modification of physical requirements, with or without advance notice."