At Suburban Automotive Services, we're not just in the automotive industry - we're driving its evolution. Since 1948, we've been a trusted partner to our customers, and today, we continue that legacy with innovative solutions across four specialized business divisions. From providing top-tier OEM accessories and marketing support to delivering high-end automotive paint services, we're committed to excellence in every detail. With a team of 1,000 strong across North America, we're passionate about empowering success for our customers, community, and team members. Join us and be a part of a driven, dynamic, and future-focused company that is paving the way for tomorrow's automotive industry.
Why Work for Us? At Suburban Automotive Services, we're not just about cars; we're about people - our team members. Here's why joining our family-owned, community-driven company will be one of the best decisions of your career:
- Stability & Success: 75 years of family-owned excellence.
- Guaranteed Stable Schedule: Enjoy a consistent 40-hour workweek with no surprises - work-life balance is key.
- Weekly Pay & On-Demand Pay: Get paid every week, with access to same-day pay when you need it.
- Amazing Benefits: From medical, dental, and vision coverage to disability and life insurance, we've got you covered.
- 401K with Company Match: Secure your future while you work with us.
- Paid Time Off: 2 weeks of PTO starting after just 30 days.
- Community Engagement: We're proud to support the local community through various events.
- Recognition Programs: Celebrate your hard work through multiple recognition programs for service, values, and performance.
- Inclusive Work Culture: Work alongside diverse talent with a range of skills and knowledge.
- Growth Opportunities: We believe in developing our team and promoting from within.
We're driven by results, service, safety, solutions, and most importantly, you. Join us and become part of a winning team.
The NetSuite Support Analyst is responsible for providing technical and functional support for the NetSuite ERP system. This includes troubleshooting issues, configuring the system to meet business needs, and working with stakeholders to improve system functionality and performance. The ideal candidate will have strong analytical skills, a deep understanding of NetSuite, and the ability to communicate effectively with technical and non-technical users.
NetSuite Support Analyst Responsibilities include: - Troubleshoot and resolve technical and functional issues within NetSuite Support as needed.
- Work with customer-facing teams to create, document, and implement fixes for any issues with existing eCommerce workflows or integrations.
- When needed, connect with customers (usually with TSM/PSR support) to solve issues with Customer Center and login/functionality.
- Assist in configuring NetSuite modules, fields, workflows, and scripts as necessary to align with the process, task or objective.
- Work directly with the IT helpdesk to align, assign or edit any user permissions.
- Serve as the primary point of contact for any special projects that involve NetSuite or related systems to support the project, while collaborating with cross-functional Provide training and support to end-users as needed.
- Build strong rapport with colleagues across various departments to increase communication, encourage proactive communication, and improve processes between departments.
- Develop and maintain all user guides, SOPs, and any related documentation, as processes evolve and/or become outdated. Communicate with team members as necessary to ensure awareness of any updates.
- Become a subject matter expert in both internal and NetSuite processes, including NetSuite basic functionality, NetSuite custom functionality, Suburban customizations, and the correlation between them.
- Use the proper processes to identify incorrect or misrouted transactions and be able to remedy a fix and create notifications for teams in the moment
- Analyze business processes and develop "end-to-end" process documentation using NetSuite-based solutions.
- Work with finance, sales, and operations teams to align NetSuite with business and functional goals, while identifying opportunities to automate and streamline operations.
- Create/manage saved searches and reports in NetSuite.
- Provide data analysis and insights as necessary to support decision-making.
- Conduct regular system audits to ensure data integrity and proper usage.
- Act as the primary point of contact for NetSuite-related issues. Be the main point of contact for the Suite Requests inbox and understand when escalation is required.
NetSuite Support Analyst Qualifications and Skills: - Adheres to Suburban Automotive Services' DRIVEN values.
- English proficient (reading, writing, speaking, comprehension).
- Computer savvy; proficient with Microsoft Office, especially Excel and SharePoint.
- Must be extremely detail-oriented and organized.
- Exceptional written communication and interpersonal skills.
- Functional knowledge of multiple departments of their vertical (i.e., operations, sales, inventory, and accounting).
- Ability to have detailed conversations with business and operations to understand their requirements and provide solutions.
- Strong customer focus and business acumen, while focusing on communications and stakeholder collaboration.
- Proven record of accomplishment in a fast-paced environment; results-oriented with a consistent track record.
- Ability to quickly learn new software and be able to design training on it.
- Demonstrated ability to explain technical concepts in layman's terms, including appropriate corporate jargon where applicable.
- Ability to work both independently and as part of a team.
- Ability to solve technical, managerial, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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