Ncdit - System Administrator

System Administrator- Senior

Onsite

About the Job

• Duration: 2 Months Contract (possibility of extension)
• Location: - Onsite: Raleigh, NC
• Pay rate: Hourly, depending on experience
• Job ID: 761395

Qualifications:

• This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.
• This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories.
• We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens.
• Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
• Experienced in imaging and provisioning new equipment hardware & provide to customer
• Experienced in supporting mobile devices
• Experienced with supporting Apple devices
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
• Follow asset management processes to ensure proper customer billing
• Document work activities in ServiceNow
• Testing Intune processes for Tier 3 team & providing feedback
• Test upgrades and software changes
• Install software following security & internal processes
• Troubleshoot customer issues
• Provide instruction while troubleshooting for remote customers
• Assist with developing team processes & knowledge base
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
• Work with vendors on warranty cases
• Collaborate with internal teams on technical issues
• Work on special projects as needed.

About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:

• Paid Holidays/Paid Time Off (PTO)
• Medical/Dental Insurance
• Vision Insurance
• Short Term/Long Term Disability
• Life Insurance
• 401 (K)