Summary
Step into a dynamic role as a National Accounts Representative, where your exceptional customer service, organizational skills, and proactive approach will be at the forefront of maintaining and enhancing relationships with customers and vendors. From managing work orders to completing mark ups, you'll be a key player in ensuring seamless operations, timely solutions, and overall customer satisfaction. National Accounts Representatives are occasionally assigned overtime and/or business travel. Reports to the Junior National Accounts Manager or the National Accounts Manager.
What You'll Bring:
Customer Centric Mindset: Passion for delivering exceptional service and building strong customer relationships.
Organizational Excellence: Ability to manage multiple priorities with precision and efficiency.
Strong Effective Communication: Clear, professional written and verbal skills to engage customers, affiliates, and team members.
Technical Savvy: Proficiency in Microsoft Office Suite (Excel, Outlook), with experience in work order systems like Microsoft Dynamics Great Plains as a plus.
Problem Solving: A proactive approach to identifying and resolving issues, ensuring uninterrupted client satisfaction.
Analytical Expertise: Strong analytical and problem solving skills with a deep understanding of resolution processes, exception management, and markup procedures.
Attention to Detail: Exceptional attention to detail and accuracy in reviewing work orders, documents, invoices, exceptions, markups, and inspection reports.
Why Join Us?
Impactful Work: Play a pivotal role in maintaining critical systems and ensuring seamless service delivery for national accounts.
Growth Opportunities: Be a part of a team where continuous learning and development are encouraged.
Positive Work Culture: Be part of a supportive team that values innovation, continuous improvement, dedicated to operational excellence and customer satisfaction.
Key Responsibilities The following are the essential duties and responsibilities of a National Accounts Representative. Other duties may be assigned.
Build and maintain positive, professional relationships with customers and affiliates.
Communicate effectively via phone and email to address inquiries, provide updates, and resolve issues.
Act as a trusted liaison between customers and vendors to ensure seamless service delivery.
Oversee and manage the dispatch process for various service calls, prioritizing timely and effective resource allocation to meet customer needs.
Request and submit proposals for additional repairs/services and to correct deficiencies.
Follow up on completed inspections with affiliates to make sure the reports, paperwork, and invoices are sent to National Accounts in a timely manner.
Review the Call Analysis report from your account manager and provide status on work orders.
Review exception management queue and mark up queue daily.
Review all paperwork for completeness and accuracy including the NTE (Not to Exceed) amounts on customer POs (purchase orders) prior to mark ups.
Mark up/price the service and inspection call properly before submitting to the Account Receivable team.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate's degree or minimum one year experience in customer service, work order management, customer service or maintenance services.
Proven ability to manage complex processes and collaborate effectively across teams.
Detail oriented and capable of working in a fast paced environment.
Strong ability to manage multiple projects and priorities simultaneously.
Ability to read, analyze, and interpret general business processes, technical procedures, or county and state regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from leadership, customers, vendors, colleagues, and the public.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to type or handle paperwork and speak professionally and listen. The employee is occasionally required to reach with hands and arms, stand; walk and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.