Client
Our client, a prominent, Washington, DC area based mixed-use investment/development company seeks an experienced multifamily property management professional to join the organization and oversee an iconic residential property within the Washington, DC area real estate community. With decades of experience owning, developing, and managing a 10 million square foot operating portfolio of office, industrial, retail, and multifamily properties, this organization continues to acquire, develop, and manage community-driven projects creating new and exciting career opportunities within the organization.
Position Summary
The General Manager will manage the operations of this community to include staff performance, resident satisfaction, financial success and to oversee renovation activity. A successful General Manager will generate income by leading the sales team, monitoring market conditions, controlling the budget, attracting residents, and retaining them through outstanding customer service.
Key Duties & Responsibilities
- Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
- Establish and implement team goals
- Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments
- Develop annual operating budgets/forecasts and marketing plans. Accurately create, prepare, and convey all operational and financial data to the Sr. Vice President in a timely manner.
- Evaluate and recommend changes on rent/pricing strategies
- Review and work with Marketing Manager to ensure all advertising is accurate and updated
- Manage the on-line reputation of the property by responding to resident reviews within 24 hours. Update social media accounts daily
- Analyze and evaluate monthly financial statements. Write clear and concise variance reports
- Implement programs for resident retention and service request follow-ups
- Introduce and monitor effective lease renewal programs
- Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends
- Manage a highly skilled on-site staff with effective recruitment, training, motivation, and development programs
- Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
- Communicate effectively
- Create staffing schedules and ensure they are consistent with community needs
- Handle all customer complaints promptly and appropriately
- Maintain a positive customer service attitude along with providing quality customer service to residents, potential residents, vendors, and co-workers
- Demonstrate leadership, customer service, problem solving, decision making, multitasking, communication, and organization skills
- Adhere to company Standard Operating Procedures
- Lead by example
- Other tasks or duties as assigned by supervisor
Key Qualifications
- Minimum 5-7 years of multifamily property management experience in sophisticated real estate organizations
- Exposure to hi-rise / class A properties preferred
- Proven experience having managed, trained, and overseen results-oriented staff with performance measured against high standards
- Exceptional communication skills, both oral and written, with the ability to interact with many different types of folks - internal and external to the property/organization
- Proven ability to handle complex and challenging situations with the highest degree of professionalism in customer service and attention
- Strong knowledge of Federal, State and Local Landlord Tenant laws
- Strong knowledge of Fair Housing, ADA, and OSHA. Certified Apartment Manager (CAM) is preferred. Fair Housing Certification
- Strong computer literacy - knowledge of Yardi products preferred