Multi-Store Automotive Service Director

Lafayette, IN

is one of the Midwest's largest and most respected family-owned dealer groups. We pride ourselves on delivering exceptional customer service and developing long-term relationships with our clients and employees. With over 60 years of success in the automotive industry, we're looking for a top-tier leader to help drive performance across two of our dealership service departments in Lafayette, IN.

We're hiring a Multi-Store Service Director to oversee the service operations at two dealerships in Lafayette, IN. This high-impact leadership role is ideal for someone with a strong fixed ops background who thrives in a fast-paced, multi-location environment. You'll lead two service departments, drive process improvements, and ensure exceptional customer satisfaction.

Join a company that's Driving Relationships and Awesome Experiences. Apply now to become the Multi-Store Service Director at Rohrman Automotive Group.

Responsibilities - Service Director:

• Oversee daily service operations at two dealership locations In Lafayette, IN
• Lead and coach service advisors and technicians
• Monitor KPIs and financial performance (CP sales, gross profit, ELR, CSI, hours per RO)
• Ensure compliance with manufacturer standards and warranty policies
• Implement consistent service processes across both stores
• Recruit, train, and retain top-performing service personnel
• Work cross-functionally with Parts, Sales, and Marketing teams
• Drive customer satisfaction, retention, and fixed ops profitability
• Promote a culture of accountability and continuous improvement

Qualifications - Service Director:

• 5+ years of fixed operations or service department management experience
• Prior experience leading multiple locations or high-volume service departments
• Strong leadership, communication, and team-building skills
• Knowledge of DMS platforms (CDK, Tekion, Reynolds & Reynolds, Xtime, etc.)
• Proven track record of improving service performance and CSI
• Valid driver's license and ability to travel between stores

What We Offer:

• Competitive base salary + bonus
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays
• Vehicle allowance or demo
• Opportunities for growth and advancement
• A positive, team-oriented culture