MSR WCC

Job Title: MSR (WCC) Job Description Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding the client's products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Responsibilities
Respond to inquiries and requests from members and other individuals within a 24/7 high volume contact center.
Provide information regarding the client's products and services, demonstrating knowledge and active listening.
Adapt to multiple systems and engagement methods to ensure optimal member experience and customer service.
Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
Advise members of other products and services that may fit their needs.
Provide opportunities for positive member interaction.
Essential Skills
Customer service
Data entry
Inbound and outbound calls
Call center
Policy compliance
Handling high volume calls
Working in a very structured environment
Additional Skills & Qualifications
Experience in call center, administrative, secretary/receptionist, banking/mortgage, professional environment, or high volume retail environment.
Why Work Here? Join the largest credit union in the world and serve the financial needs of our military and their families worldwide. With over 343 branches globally, you will be part of a prestigious organization. Enjoy a structured yet flexible work environment that values work-life balance.
Work Environment These are remote opportunities. Candidates must live within 60 miles of Winchester and Tidewater to be considered. The Contact Center operates 24/7/365 to be available for our members worldwide. We believe in work-life balance and offer flexible shifts that you can work within reasonable flexibility. Scheduled events such as breaks and meals are to be taken when scheduled. Most shifts are flexible, with your scheduled start and end times varying within a one-hour window. Your availability during the day must be 9.5 hours to account for this variation. You will be taking back-to-back phone calls for the majority of your shift and could be scheduled to take calls for up to four hours before your next break.
Job Type & Location This is a Contract to Hire position based out of Winchester, Virgin
Pay and Benefits The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Winchester,VA.
Application Deadline This position is anticipated to close on Apr 15, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.