TruEnergy Federal Credit Union, a $126+ million dollar Credit Union located in Springfield, Virginia, is looking for an experienced bilingual MSR II to assist in our branch. This position will serve as a liaison between the member and the credit union. Provides account information by phone or in person and information on the full range of credit union products and services. Provides a variety of transaction services to members, including loan interviewing and processing. This position provides backup to the Senior Branch Manager, including opening/closing the branch, vault balancing, etc.
Major Duties & Responsibilities:
- Member Interaction & Service - Greet and assist members in a professional and courteous manner, providing prompt and accurate service in-person and by phone.
- Transaction Processing - Handle deposits, withdrawals, loan payments, cash advances, transfers, money orders, cashier's checks, and mail transactions.
- Account Management - Open new accounts, maintain existing accounts, and provide necessary membership information.
- Member Requests & Support - Assist with share transfers, withdrawals, check requests, CD transactions, check orders, account discrepancies, and account balancing.
- Product & Service Promotion - Identify member needs through interviews, credit reports, and account reviews to actively cross-sell credit union products and services.
- Daily Balancing & Cash Handling - Balance cash drawer and settlement sheets, correct discrepancies, and support branch cash operations.
- Branch Operations & Maintenance - Maintain branch supplies, stock forms and brochures, and ensure the branch is organized and well-equipped.
- Lending Support - Assist with loan applications, quality control checklists, and member loan interviews as needed.
- Leadership & Support - Provide backup to the Senior Branch Manager, including opening/closing the branch, vault balancing, and mobile deposit tasks.
- Compliance & Training - Adhere to all federal, state, and organizational policies (e.g., BSA, OFAC) and assist in training new team members or supporting the call center as needed.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
Ability to Relocate:
- Springfield, VA 22151: Relocate before starting work (Required)
Work Location: In person