Job Description Job Description
About Us
At Crown Computers, we're a fast-growing Managed Service Provider (MSP) delivering top-tier IT support and infrastructure solutions to a diverse range of clients. Our mission is to empower businesses through smart, scalable, and secure technology. We pride ourselves on a collaborative, service-first culture where every team member makes an impact. We are currently using EOS to streamline our business operations and growth.
The Opportunity
We're seeking a skilled and proactive Network Engineer who can also act as a trusted technical advisor and account manager for selected clients. In this hybrid role, you'll design and support network infrastructure while also building long-term client relationships and helping resolve routine or advanced support requests.
Responsibilities
- Design, deploy, and maintain LAN, WAN, VPN, and wireless networks across client sites
- Configure and manage firewalls, switches, routers, and related network hardware
- Implement network security best practices and ensure compliance
- Provide Tier 2 and Tier 3 support for escalated help desk tickets across a wide range of technologies
- Serve as a primary technical point of contact for assigned clients, building trusted relationships
- Lead regular technical reviews with clients to align on goals, upgrades, and opportunities
- Identify and recommend proactive improvements to clients' infrastructure and services
- Document system configurations, procedures, and troubleshooting steps
- Work with vendors on behalf of clients for support, procurement, and service delivery
- Participate in on-call rotation and assist with project rollouts as needed
Qualifications
- 5+ years of experience in network engineering or similar role (preferably within an MSP)
- Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, physical network components, firewalls, switches, and routing protocols
- Hands-on experience with technologies such as Azure, Intune, Office365, Sophos, Etc.
- Familiarity with help desk ticketing systems and escalation protocols
- Familiarity with contemporary best practices for network security and user authentication
- Strong troubleshooting experience at the Tier 2 and Tier 3 level
- Excellent communication and interpersonal skills, with experience managing client relationships
- Ability to engage in technical projects and present complex topics to non-technical audiences
- Relevant certifications (Network+, Cisco CCNA) are a plus
What We Offer
- Competitive salary (75K-95K DOE and certifications)
- Paid time off and holidays
- 401K company plan with a match after introductory period
- Certification and training reimbursement
- A supportive and team-driven work environment
- Opportunities to work with diverse technologies and clients, helping you grow your skill set
Ready to Join Us?
We'd love to hear from you. Send your resume and a brief introduction to Join a team that values both your technical skills and your ability to build meaningful client relationships.