Western Transportation Group is seeking a highly organized and customer-focused Move Coordinator to join our Customer Service team. As a Move Coordinator, you will be responsible for coordinating government and non-government relocations, ensuring seamless logistics, managing schedules, and communicating effectively with clients, vendors, and internal teams. The ideal candidate will have excellent organizational skills, a strong customer service orientation, and a solid understanding of the transportation and moving industry.
Key Responsibilities:
• Coordinate government and non-government relocations, ensuring all services are delivered on time and according to client specifications.
• Communicate directly with clients to understand their needs, provide updates, and resolve any issues during the moving process.
• Develop and maintain strong relationships with clients, shipping, and relocation vendors to ensure smooth operations and positive experiences
.
• Maintain accurate documentation, including contracts, inventory lists, and billing information.
• Track the progress of ongoing moves, provide regular status updates to clients, and resolve any delays or challenges promptly.
• Handle customer inquiries, complaints, and special requests, ensuring high levels of customer satisfaction.
• Assist with post-move follow-up to ensure clients are satisfied with the service provided.
Qualifications:
• Previous experience in logistics, transportation, or the moving industry is a plus.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and other office software; experience with moving industry software is a plus.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to work in a fast-paced environment and adapt to changing circumstances.
Benefits:
• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and development