Job Description: - Team Member Title: Service Manager - Morning Ritual
- Location: Downtown Columbus, OH
- Team: The Goat and Morning Ritual
- Team Member Description: Full Time
Who We Are: Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection . No matter your area of expertise, at LC, you'll find your why and your place to belong.
Guided by our core values of performance, quality, communication, teamwork, and leadership, you'll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?
The Team You Will Join: In Hospitality, we're passionate about inspiring genuine moments, promoting social activity, and interacting with every person that walks through the door. In this role, you'll experience that culture as a team member, too. You'll find that The Goat and Morning Ritual are all about you and the personal experiences and memories we'll help you create here, and perhaps more importantly, that you'll help create for others.
The Difference You Will Make: This role is responsible for ensuring guests have a great experience while visiting The Goat restaurant and Morning Ritual coffee shop, leading and managing the barista team members, participating in recruitment efforts, coordinating and managing all on-site coffee shop training initiatives, and adhering to all required health and safety standards.
Who You Are: - In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike.
- Leads and manages front of house team members, including but not limited to, hosting daily pre-shift meetings, conducting floor walks, and ensuring experience goals and quality standards for front of house team members are achieved with each shift
- Continuous push to meet financial objectives and drive to increase sales and customer base.
- Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment.
- Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with the corporate training team to retrain and position employees.
- Ensures service teams are ready to execute needs and requests of LC Events team to provide customers and residents with an excellent event experience
- Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.
- Maintains an environment that meets health and safety regulations as it relates to restaurant expectations.
- Manages vendor communication, support equipment maintenance and repair as applicable.
- Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability. Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations.
- Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner.
- Assists with food prep, cooking, serving or bar duties when required.
- Prepares employee schedules if needed and manages staff under the direction of the General Manager.
- Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service.
- Coordinates and manages all on-site barista training initiatives and programs.
- Support initiatives at The Goat restaurant, including operational support and other duties as needed.
- Ensures that all coffee equipment is properly maintained, calibrated, and cleaned according to manufacturer guidelines. Schedules regular maintenance and repairs as needed.
- Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager.
What You'll Bring: - Qualified candidates will have at least two (2) years of restaurant operations management experience, coffee shop experience strongly preferred
- High school degree or equivalent is required
- This role requires outstanding and proven customer service and experience delivery skills
- One must have previous associate management experience including assisting with recruitment efforts and inspiring staff through on-going training initiatives
- Excellent time management skills required
- Service Managers must be able to multitask and work in a fast-paced, dynamic environment.
- ServSafe certification preferred
- TABC Certification where applicable
How We'll Take Care of You: At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.
Here are just some of the benefits we offer for being part of our team: - Full Suite of Health Benefits
- Retirement Plan with Company Match
- Competitive PTO policy
- Generous parental and family leave
- Strong Company Culture
- Career Growth Opportunities
- Community Engagement and Volunteerism
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Lifestyle Communities (LC) is an Equal Opportunity Employer.