Description Imagine going to work knowing that what you do each day positively influences the lives of people in your community. At the Y, strengthening community is our cause. We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement to become a team lead, mentor, or supervisor. If you think you have what it takes, apply today.
Member Service Representatives will do the following: - Understand customer service and sales of our memberships services and programs
- Learn to give quality tours according to the goals and interests of our members
- Scan and greet members by name
- Ensure safety first and know who is walking into the facility by verifying who they are in our system and checking IDs
- Build relationships and retain members
- Answer member questions in a prompt, professional, and friendly manner
- Attend paid trainings and meetings and learn new skills
- Work with a team to make a lasting difference in your community
- Light cleaning, washing/folding towels, making coffee, stocking the coffee bar and making our members feel valued and appreciated.
- Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch
Requirements:
- Dedicated to helping others
- Provide positive outlook and experiences
- Friendly and team oriented
- Adaptable to changing situations
- Ability to manage multiple priorities
- Must be able to stand for long periods of time
- Professional customer service and communication skills
- Responsible for quality and accuracy
- Ability to learn new programs quickly
- Proficient with Microsoft Suite and web navigation
- Creative and innovative
- High school diploma, GED, or higher
- Bilingual helpful, but not required
Requirements Different shifts available:
Opener: 5 -10am
Day Shift: 10 - 4pm
Closer: 4 - 9pm
Saturday 630am - 1230pm & 1230pm - 6pm
Sunday 130pm - 5pm