WHO WE ARE
Quanteam is an independent Financial Markets consulting company based in France, the UK, the USA, Canada, and Morocco. Our team of 800 employees supports Corporate and Investment Banks, Asset Management Companies, Insurance, and corporations for their projects in SI transformation, technology innovation, financial engineering, and regulatory implementation.
We are looking for an IT Automation and Observability Technician to work with one of our clients based in Montreal.
MISSION AND OBJECTIVES:
The Automation and Observability team consists of multiple SME's who assist the global process owner indesigning, creating and maintaining the company's IT services. While leading the company's IT team, the IT service manager strives to develop a reliable IT service and improve the organization's existing IT service infrastructure. IT service managers are responsible for maintaining a high-level standard when dealing with the company's IT services, and for foreseeing and troubleshooting any issues that may arise, either with the company's IT systems or a client's. Infrastructure Monitoring, Job Automation, Asset Management of servers and network inventory. Scheduling Change, Incident, Problem and Request management as well as CMDB functions are core services which are heavily relied upon by CIB IT and the ITSM team is the bridge for IT and business in coordinating and ensuring predictability for CIB IT and its Business. The team will have SME's to focus on the core services as dictated by the manager to provide quality services using various platform to support the numerous to develop efficiency and consistent results.
MAIN RESPONSIBILITIES
The technical engineer has broad responsibilities for the deployment of related processes and services. This includes:
- Participate in providing design, implementation, management, integration and support 2nd and 3rd levels for a 24 7 server and network monitoring platform.
- Maintain, upgrade and architect solutions in support of streamlined integrations across various system platforms including:Dynatrace
- ITRS
- Geneos
- CA SOI a plus
- BMC Discovery a plus
- CA AutoSys a plus
- Produce documentation on standards and guidelines for regional deployment and use of tools
- Manage the relationship with external technology providers to review new products, escalate issues, and provide a single voice from IT Production to these technology providers
- Evaluate current methods, software and architecture to propose and implement appropriate processes and tools to improve, automate and secure OS Engineering and Service Delivery teams' Run The Bank activity.
- Participate in global meetings and liaise with Global counterparts in Paris, UK, LATAM and APAC to ensure consistency and alignment of tools and processes.
- Attend audit and compliance reviews, ensuring the team remains compliant with bank standards and to address any non-compliance. Ensures compliance with any related Policies.
REQUIREMENTS
- Proficient in Dynatrace Application and implementation.
- 3-5 years industry experience in a technology monitoring and architectural capacity
- Basic administrative knowledge of Windows and Unix operating systems
- Basic knowledge of networking
- Proficiency with SQL and database concepts
- Familiar with Python and/or other scripting tools
- English and Spanish or Portuguese
SKILLS AND BEHAVIOURS
- Ability to create a collaborative environment and deliver a consensus agreement with key IT personnel
- Good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
- Ability to work effectively in geographically dispersed cross-functional teams
- Ability to coordinate with various technical and non-technical teams to achieve quality results
- Introduce new ideas and processes which improve performance and productivity ITIL and process minded.