Must Haves:
- Providing guidance and validation of software solutions that will allow some of the largest companies in the world to do more business online
- We're looking at a junior candidate here with 2+ years experience in a range of technologies, mostly mobile app development
- Some experience in mobile app development on both iOS and Android.
- Ability to use tools like Git, Atlassian Jira and Confluence, Android Studio and X-Code
- 1-2 years with Objective-C, Java, Javascript
- Debugging iOS and Android apps
- Unit testing/code reviews/CI/source control
- Customer support experience
- Clear and articulate communicator of technical issues
- Great customer facing skills, both phone and email
- Team player who works effectively with others
- Detail-oriented and desire to learn/research/understand
- Ability to work with geographically dispersed teams
- Ability to accept criticism and provide feedback (including code reviews)
Nice to Have:
- Experience with declarative UI frameworks like Swift-UI, Jetpack Compose, Flutter, and React.
- Experience with online-fraud issues
- Debugging website issues, checking implementation, and checking network/debug/console browser debugging tabs
Day-to-Day:
A client of Insight Global is seeking a Support Engineer for Device Intelligence Mobile SDK to join their international team that includes experts in device identification, device intelligence, fraud detection, real time systems, Software as a Service (SaaS) applications, machine learning, and data analytics. We are an Agile engineering team using concepts such as Scrum, Continuous Integration, self-organizing teams, and Continuous Improvement. The Customer Support Team is an international team that utilizes their SaaS, passive services monitoring and enterprise software experience to enhance our technical customer relationships. We are looking for an enthusiastic and fast learning Support Engineer to engage with both our Customer Support and Engineering teams to provide a highly technical customer support experience for our customers. Our "Device Intelligence" team develops and maintains an iPhone and Android SDK that our customers integrate into their mobile device applications to provide device identification and fraud detection capabilities in real time. The candidate should have some experience with developing apps on these platforms to be able to assist customers with queries and problems they encounter with the integration. While this is primarily a customer support role, it will also require significant engineering aspects for activities like developing sample apps, or sample code, debugging customer issues, understanding the SDK code, and applying that knowledge to solving customer issues.
Contract/Contract-to-Hire Roles:
Compensation:
$ 50 /hr to $ 60 /hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.