Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Our goal is to unify the Navy's shore-based networks and data management to enhance capabilities, improve service, and achieve significant cost savings through a consolidated enterprise network.
At Leidos, we recognize that talented and diverse IT and Engineering professionals have many career choices. Choosing to join us will be a valuable investment in your career and personal development.
We are excited to invite applications for the role of Mid-Level Desktop Support Specialist. In this pivotal position, you will be an essential part of our Field Services team, providing direct desk-side support to our customers in Washington, DC. Your responsibilities will include troubleshooting and repairing IT devices to ensure optimal performance.
Requirements - Ability to lift and carry up to 50 lbs for distances of 100 feet and lift 25 lbs vertically while using ladders.
- Comfortable working in confined spaces, such as raised floors and communications closets, as well as in noisy environments like data centers and operations centers. Ability to stand or sit for extended periods (up to 8 hours).
- Competency in using basic hand tools, such as screwdrivers and wrenches, to rack mount active and passive equipment.
- Ability to identify colored wires and cables, with correctable vision to 20/20 or better for viewing schematics and digital equipment.
- Ability to judge distances safely when working with ladders and in tight spaces.
- A valid state driver's license is required for travel to various project sites.
Primary Responsibilities - Manage customer ticket resolutions according to established Service Level Requirements (SLRs).
- Adhere to ticket-handling procedures and ensure timely completion of customer tasks.
- Troubleshoot and resolve hardware and software issues for user computers.
- Provide support for local and networked Multi-Function Devices, printers, and other hardware components.
- Collaborate with other technicians to address complex technical challenges.
Basic Qualifications - Must be a U.S. Citizen.
- Active DoD Secret Clearance required.
- High school diploma with a minimum of 4 years of relevant experience; additional education or certifications may be considered.
- Must possess DoD 8570 IAT Level II: Security+ certification or higher.
- Demonstrated expertise in IT Enterprise Operations.
- Experience with Microsoft Windows OS, version 10.
- Familiarity with HP Service Manager, Remedy, or similar ticket management systems.
- Basic network troubleshooting skills are essential.
- Excellent customer service and communication skills, both oral and written.
Preferred Qualifications - Strong organizational and detail-oriented mindset.
- Demonstrated leadership skills.
- Self-motivated and able to work independently.
- Proven ability to collaborate, prioritize, and adapt in a dynamic environment.
- Capacity to manage and prioritize both individual and team workloads.
- Strong analytical and problem-solving abilities.
- Ability to communicate effectively with all levels of the organization.
The position is located at a government site in Washington, DC. Pay for this role is competitive, starting at $78,540.80.