Mid-Level CMDB Administrator

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED The Mid-Level CMDB Administrator is responsible for assisting in the development, management, and maintenance of the Configuration Management Database (CMDB) within the organizations ITIL framework. Duties and Responsibilities: Configure and deploy ServiceNow Discovery across multiple networks to ensure comprehensive asset and service visibility. Implement and optimize Cloud Discovery to capture multi-cloud infrastructure components. Prepare and configure Service Mapping, ensuring application services are accurately represented in the CMDB. Fine-tune Identification and Reconciliation Engine (IRE) rules to prevent duplicate CI records and improve data integrity. Collaborate with stakeholders to define discovery schedules, credential requirements, and best practices. Troubleshoot and resolve discovery issues, ensuring proper data ingestion into the CMDB. Work with ITSM and CMDB teams to improve data accuracy and maintain alignment with ITIL best practices. Provide documentation and knowledge transfer to internal teams. Other duties as assigned Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.) Bachelor's Degree and 3+ years of relevant experience or Associate's Degree and 5+ years of relevant experience or High School Degree and 8+ years of relevant experience Hands-on experience with ServiceNow Cloud Discovery (AWS, Azure, GCP) Strong understanding of Service Mapping principles and data modeling Experience configuring and optimizing IRE rules for CI reconciliation. Strong scripting skills (PowerShell, Python, or JavaScript) for automation and troubleshooting. Active TS/SCI clearance Knowledge, Skills and Abilities: Ability to successfully obtain CI Poly Knowledge of network protocols, IP addressing, and infrastructure components. Ability to analyze and interpret large datasets within the CMDB. Strong problem-solving skills and ability to work in a fast-paced environment. Strong analytical and troubleshooting skills. Ability to learn quickly and work collaboratively in a team environment. Preferred - ServiceNow Certified System Administrator (CSA) or working towards a CMDB/Discovery certification. Preferred - Experience with ITSM and ITOM modules in ServiceNow. Preferred - Exposure to cloud platforms (AWS, Azure, GCP). Ability to think critically and solve complex issues Ability to work with other teams and stakeholders to ensure mission success Additional Information All your information will be kept confidential according to EEO guidelines. Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $75-85k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more. D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.