Microsoft Office 365 Junior Systems Administrator

Job Description:

Short Description: We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District's Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.

Complete Description:

Client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District's Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.

Key Responsibilities:

Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.

Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from client Helps and working to resolve tickets efficiently.

Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.

Perform bulk activations, user setup, andlicense assignments within the Microsoft 365 admin center to support user onboarding and maintenance.

Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.

Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform's capabilities.

Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.

Qualifications:

Well versed in Microsoft 365 administration.

Experience with end-user support and troubleshooting for Microsoft 365 services.

Experience with endpoint management using various MDM services, (Workspace One, Intune)

Familiarity with Exchange Online.

Ability to follow structured migration and onboarding processes.

Strong communication skills for providing effective user training and support.

Minimum Education/Certification Requirements:

Bachelor's Degree or Equivalent Experience.

Skills Matrix:

Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID). Required 3 Years

Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID. Required 3 Years

Experience with Azure AD Connect. Required 3 Years

Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders. Required 3 Years

Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11. Required 3 Years

Troubleshooting Outlook client connectivity issues. Required 3 Years

Troubleshooting email delivery and email routing issues. Required 3 Years

Expert-level customer service and client-facing expertise with Office 365. Required 3 Years

Experience supporting and training end -users on Outlook 2010, 2013 and 2016 and configure it for new O365 service. Required 3 Years

Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services. Required 3 Years

Certifications: Microsoft 365 Certified: Administrator Expert. Required

Bachelor's Degree or Equivalent experience. Required