Microsoft Licensing Analyst

Job Description:

Statement of Work (SOW) for Microsoft Licensing Analyst

Introduction

• This Statement of Work (SOW) outlines the services to be provided by a contractor for the management of Microsoft software across all state agencies.

• The contractor will be responsible for ensuring compliance, optimizing costs, and providing support to stakeholders on all Microsoft software matters.
Objectives

• Maintain accurate and up-to-date records of all Microsoft software licenses across all state agencies.

• Ensure compliance with Microsoft licensing agreements and agency-specific licensing metrics.

• Optimize license utilization to minimize costs for all state agencies.

• Provide expert guidance and support to stakeholders on Microsoft licensing matters.

• Streamline procurement processes and negotiate favorable licensing terms.

• Develop and implement effective Software Asset Management (SAM) policies and procedures.

Scope of Work

Licensing Management

• Utilize ServiceNow to track and manage Microsoft licenses for all state agencies.
• Maintain in-depth knowledge of Microsoft licensing models, including Enterprise Agreements, Cloud Solution Provider (CSP) programs, and other relevant licensing options.
• Administer and manage Microsoft software licenses across all agencies, ensuring compliance with licensing agreements.
• Track license usage, renewals, and true-ups to maintain accurate records and optimize costs.
• Collaborate with agency stakeholders to understand their software needs and ensure appropriate licensing.

1. Procurement

• Collaborate with all agency procurement teams to negotiate and procure Microsoft licenses cost-effectively.
• Stay informed of changes and updates to Microsoft licensing policies and programs to ensure optimal procurement strategies.
• Maintain strong relationships with Microsoft and Insight (reseller) representatives to facilitate efficient procurement processes.

1. Compliance

• Contribute to the development and implementation of SAM policies and procedures, including workflows within ServiceNow, to ensure compliance across all agencies.
• Conduct regular audits of Microsoft software licenses across all agencies to identify and address any compliance issues.
• Maintain accurate records of license usage and compliance activities for audit purposes.
• Collaborate with internal and external auditors on compliance audits to demonstrate adherence to licensing agreements.

1. Support

• Provide guidance and support to stakeholders on Microsoft licensing matters, including licensing models, compliance requirements, and cost optimization strategies.

• Develop and deliver training and education materials on licensing policies and procedures to enhance stakeholder knowledge and awareness.

4. Reporting

• Maintain accurate records of all licensing agreements, purchases, and usage to support reporting and analysis.
• Generate regular reports on licensing compliance, costs, and usage trends to inform stakeholders and facilitate decision-making.

1. Collaboration

• Work closely with IT, procurement, finance, and other agency stakeholders to ensure effective licensing management and collaboration.
• Build and maintain strong relationships with Microsoft and Insight (reseller) representatives to leverage their expertise and support.

6. Deliverables

• Monthly reports on license usage, compliance, and cost optimization efforts.
• Quarterly reports on SAM policy updates and implementation progress.
• Annual audit reports summarizing compliance activities and findings.
• Training and education materials on Microsoft licensing policies and procedures.
• Updated records of all licensing agreements, purchases, and usage in ServiceNow.

7. Acceptance Criteria

• ccurate and up-to-date records of all Microsoft software licenses in ServiceNow.

• Demonstrated compliance with Microsoft licensing agreements and agency-specific metrics.

• Documented cost optimization efforts and achieved savings.

• Positive feedback from stakeholders on the quality of support and training provided.

• Successful completion of all deliverables as outlined in this SOW.