Microsoft Exchange Help Desk with Security Clearance

Our client, a leading technology solutions provider, is seeking a Microsoft Exchange Help Desk Consultant to join their team supporting an important federal agency. This role is based in Washington, DC, with work hours Tuesday through Saturday, 6/7 am - 2/3 pm and offers an exciting opportunity to contribute to a critical program supporting global information technology services users on a 24x7x365 basis. Per our client contract, candidates must be US Citizen, possessing a Top Secret clearance. Responsibilities:

• Monitor and maintain Microsoft Windows Server and Exchange Systems.

• Handle technical work assignments using tools such as ServiceNow and SCOM monitoring.

• Manage email account administration, including user account and mailbox moves on Exchange 2019.

• Perform M365 account administration and manage Distribution Lists.

• Troubleshoot and resolve Outlook Client issues, including setup, permissions, junk mail, and mailbox size adjustments.

• Provide technical support for backup systems (Avamar and CommVault) following SOPs.

• Assist with PST mapping modifications and restores.

• Complete shift logs, ensure timely responses to inquiries, and maintain SLA and MTTR standards.

• Document issues and escalate to the next tier of support as needed.

• Monitor system consoles, remediate alerts, and perform server builds and decommissions. Qualifications:

• Bachelor's Degree in an IT-related field or equivalent experience.

• 3-5 years of experience with Windows Server and Microsoft Exchange.

• Proven ability to work independently, managing technical service requests in enterprise ticketing systems (ServiceNow, Remedy, etc.).

• Proficient in following Standard Operating Procedures (SOPs) and maintaining data entry standards.

• Experience in troubleshooting technical issues and determining when to escalate.

• Basic proficiency with PowerShell, Exchange, Windows Server, and Active Directory.

• Understanding of Microsoft Office 365 hybrid environments and TCP/IP networking concepts.

• Strong oral and written communication skills for effective problem escalation.

• US Citizenship and an Active Top Secret clearance required. Preferred Qualifications:

• Experience with Operations Manager (SCOM).

• Knowledge of Avamar and CommVault backup systems.

• CompTIA Network+, CompTIA A+ certifications.

• ITIL Foundation and/or ISO20K experience. Check out our Referral Program.
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