Microsoft Cloud Engineer

JOB SUMMARY:

The Microsoft Cloud Engineer is responsible for analyzing, architecting, implementing, and supporting the management, monitoring, & maintenance of our organization's IT cloud infrastructure, including M365 SaaS, Azure and AWS IaaS, the integration with on premises servers, software, and desktop systems across locations in the United States. These locations include corporate offices, datacenters, and health centers owned and/or managed by our organization. The Cloud Infrastructure team ensures that this critical infrastructure is secure, highly available, right sized, and compliant with all regulatory guidelines by which we are governed. The Microsoft Cloud Engineer is also responsible for all aspects of M365 applications and services deployed, including but not limited to M365 Office, Teams, Power Platforms, and SharePoint, which includes the monitoring and support of the overall service.

DUTIES AND RESPONSIBILITIES:

1. Microsoft 365 design and configuration to align closely with the IT Operations & Security teams
2. Provide engineering support for a complex Azure Active Directory, including identity access management and AD topologies in a hybrid environment
3. Coordinate with the compliance team to align M365 cloud IT processes with all regulatory requirements
4. Provide support for the maintenance of the companywide Disaster Recovery Plan
5. Analyze and ensure proper monitoring solutions are in place that will notify and alert the teams of potential issues that could impact the availability and functionality of critical systems and applications
6. Provide governance and mentoring for the team of IT engineers, technicians, and administrative personnel
7. Provide a strategic vision and roadmap to analyze and evaluate new technologies and solutions to enhance the IT environment to serve strategic and tactical business objectives
8. Coordinate and participate in planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with minimal impact to the business
9. Coordinate with the team to develop and maintain proper processes, procedures, security, and system documentation according to best practices and regulatory requirements
10. Governance, design, implementation, and support all M365 services (Exchange, OneDrive, Teams, Power-BI, Power Automate, SharePoint, Intune etc.)
11. Implement and coordinate the monitoring of M365 usage, tuning, security, and forecasting
12. Ensure the company's data is replicated and/or backed up to meet corporate and regulatory requirements
13. Maintain up time by proactive management and monitoring to ensure environment health, and minimize disruptions to mail-flow
14. Supporting the provision of Power Platform environments, working closely with the application support team
15. Providing a support service for users receiving incidents and work requests from Service Desk in addition to providing direct escalation support for end-users

THE ABOVE SPECIFICATIONS AND DUTIES ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS CLASSIFICATION. THEY ARE NOT INTENDED TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES AND DUTIES AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED.

EDUCATION AND EXPERIENCE:

1. Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent work experience.
2. 5+ years of experience architecting, designing, implementing, administering, and supporting M365 Cloud environment, as well as Microsoft directory services and messaging platforms in an enterprise environment
3. 5+ years of experience architecting, designing, implementing, administering, and supporting Microsoft Azure Cloud environment
4. 5+ years of experience implementing supporting and administrating VMWare and Citrix environments.
5. Experience using Manage Engine Endpoint Central & AD360 is a plus
6. Microsoft Azure Solutions Architect - Expert certification is desired.
7. Microsoft 365 Administrator - Expert certification is desired.
8. ITIL V4 certification is desired.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. This role requires expert knowledge of the following:
   • Microsoft Windows Server operating systems
   • Microsoft 365 services (Exchange, Intune, SharePoint, Teams, OneDrive, etc.)
   • M365 Security and Compliance portal
   • Hybrid Microsoft Azure/on-prem Active Directory, Group Policy, DNS
   • Azure SSO Federation/Integration, SCIM automated user provisioning
   • Multi-Factor Authentication and conditional access policies
   • M365 Cloud license management
   • SSL certificate management
   • Cloud technologies: Azure, AWS, Google
   • Office Applications: Outlook, OneNote, Excel, Word and PowerPoint and integration points with SharePoint Online
   • CLI and scripting skills (PowerShell, python, etc.)
   • Networking concepts (i.e., Firewalls, VLANs, IP subnetting, IP routing, VPN, etc.)
   • Email authentication/verification methods (SPF, DMARC, DKIM)
   • Encryption technologies (i.e. SSL, TLS, HTTPS, SSH, etc.)
2. Capacity and resource planning capabilities and knowledge of associated relevant tools
3. Regulatory compliance experience
4. Exceptional work ethic and time management skills
5. Ability to work well independently and/or as part of a team
6. Strong communication skills and a commitment to customer service

PHYSICAL DEMANDS:

1. Occasional travel to Health Centers and other locations as needed.

WORKING CONDITIONS:

1. Sitting for extended periods of time.
2. Computer work for extended periods of time.
3. Walking and standing for moderate periods of time.

COMPENSATION AND BENEFITS:

• Medical, Dental, Vision, Pharmacy, and Mental health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)
• 401(k) Plan with employer contribution
• Life Insurance
• Tuition Reimbursement
• Short Term and Long-Term Disability Benefits
• Legal Services
• Wellness Benefits