Piper Companies is seeking a Microsoft 365 Support Technician to join an established healthcare company located in the Lehigh Valley area. This position is 100% onsite. The Microsoft 365 Support Technician will provide front-line technical support to employees, ensuring smooth functionality of Microsoft 365 applications, resolving user issues, and assisting with device management and account credentials.
Responsibilities of the Microsoft 365 Support Technician:
Deliver excellent customer service by troubleshooting issues with Microsoft 365 applications, Windows, and Outlook. Assist employees with basic IT tasks, including logging in, updating credentials, and resolving account-related problems. Rebuild and configure iOS devices to meet organizational standards and ensure functionality. Qualifications of the Microsoft 365 Support Technician:
Experience providing technical support for Microsoft 365 applications, including Outlook, Teams, and OneDrive. Basic knowledge of Windows operating systems and their troubleshooting. Proficiency in rebuilding, configuring, and deploying iOS devices for end users. Familiarity with Microsoft Intune for managing devices and policies. Ability to assist employees with login and credential updates, including password resets and MFA setups. Strong communication and customer service skills to address technical issues effectively. Experience in troubleshooting network connectivity issues related to Microsoft 365 applications. Knowledge of security best practices for managing devices and user accounts. Compensation for the Microsoft 365 Support Technician:
Hourly Rate: $22.0 per hour Comprehensive Benefits: Medical, Dental, Vision, 401K, Sick Leave if required by law, and Holidays This job opens for applications on January 17th, 2025. Applications for this job will be accepted for at least 30 days from the posting date.