Micros Cbord System Administrator

Position Summary

Department: IT Applications Operations

Status: Full-Time

Shift: Monday - Friday (Hybrid)

Job Titles: MICROS CBORD System Administrator

Experienced with CBORD & MICROS Simphony

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida's east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

Competitive Pay

• Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the "Best Places to Work in Healthcare" by Modern Healthcare

The Systems Administrator maintains and supports the organization's multi-user software applications, information technology systems, and related technologies.

Responsibilities

Essential Functions

• Troubleshooting, problem resolution and documentation.

• Independently performs analysis of business and user needs.

• Able to execute project plans for system updates and implementations.

• Independently performs system testing and documenting results.

• Assists in training the customer on basic use of the application.

• Perform system configurations, test, debug and document configuration changes.

• Independently performs dictionary maintenance, table management and/or data entry

• Knowledgeable in system monitoring.

• Assists in implementation of configuration changes.

• Has a basic understanding and ability to support IT application system architecture.

• Able to setup workstation and/or server administration as appropriate to the application.

• Implements system fixes supplied by the vendor.

• Maintains growth statistics, space forecasts, and software/hardware inventories. Defines standards definitions regarding data backup and recoveries as appropriate to the application.

• Assist in planning and implementation of system software upgrades.

• Proficiency in Oracle MICROS Simphony (including EMC and Reporting & Analytics modules).

• Familiarity with CBORD integration for cashless payments (e.g., RFID Badge Readers, EPIC Readers).

• Experience with menu configuration, including modifying items, pricing adjustments, printer routing, and page layout design.

• Independently serve periods of on-call coverage at scheduled intervals.

• May be required to support unplanned events during after-hours and weekends.

• Maintains appropriate system security to meet state or federal regulations and to insure the confidentiality of all data.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Technical Skills

POS System Expertise:

• Proficiency in Oracle MICROS Simphony (including EMC and Reporting & Analytics modules).
• Familiarity with CBORD integration for cashless payments (e.g., RFID Badge Readers, EPIC Readers).
• Experience with menu configuration, including modifying items, pricing adjustments, printer routing, and page layout design.

Hardware Knowledge:

• Hands-on experience with Oracle MICROS hardware, such as:
  • Workstation 625X
  • Workstation 3 (mobile-friendly/food truck setups)
  • Tablet 721P
  • Self-checkout kiosks
• Ability to deploy, configure, and replace hardware components like touchscreens, receipt printers, barcode scanners, credit card readers, and kitchen display systems.
• Troubleshooting skills for peripherals (e.g., RFID badge readers, barcode readers).

Networking Skills:

• Basic network troubleshooting knowledge (e.g., diagnosing connectivity issues between devices and servers).
• Familiarity with Ethernet, Wi-Fi configurations, and router/switch functionality.

Software Proficiency:

• Experience installing and configuring Simphony software.
• Knowledge of backend tools for user management and reporting.
• Ability to generate real-time reports on sales transactions, user activity, and system performance.

Other Related Functions

• Understands the core business practice and the customers supported by the technology.

• Acts as a liaison between the business unit and Information Technology (IT) to resolve any IT-related issues.

• Maintains communication with IT managers and team members.

• Participates in a positive collaborative relationship within IT and between IT and customer departments.

• Assists in the assessment and planning for appropriate system solutions that best fit current and future business requirements that are consistent with Orlando Health's long-range plans.

• Stays current with applicable technology to maintain and increase job knowledge.

• Establishes measurable goals for professional enhancement.

• Shares knowledge and information to educate and cross-train other team members.

Qualifications

Education/Training
Bachelor's degree required. Associate's degree and two (2) years of directly related work experience may substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section). Four (4) years of directly related work experience may also substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section).

Licensure/Certification
None.

Experience
Three (3) years' experience in the implementation and/or support of information technology applications.