Salary: $2,568.75 Biweekly
Location : Ketchikan, AK
Job Type: Long Term Nonperm
Remote Employment: Flexible/Hybrid
Job Number: 50298
Department: Transportation and Public Facilities
Division: ISD-Administration
Opening Date: 05/02/2025
Closing Date: 5/12/2025 5:00 PM Alaska
Division: Program Management and Administration
Position Open To: Alaska Residents Only
Bargaining Unit: General Government
Range: 18
Job Description Come join the State of Alaska.This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. ATTENTION ALASKA RESIDENTS ONLY. The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration is looking for a long-term nonpermanent Microcomputer/Network Specialist 1 to help us Keep Alaska Moving.
What you will be doing: This position will:
- Play a key role in designing, maintaining, and troubleshooting the State of Alaska's computer systems and network infrastructure (LAN/WAN).
- Provide hands-on and remote technical support to end-users, helping to resolve a wide range of IT issues efficiently.
- Collaborate with multiple departments to ensure systems run smoothly, securely, and in alignment with agency goals.
- Take part in network planning and system upgrades, contributing to the continuous improvement of our IT environment.
- Serve as a helpdesk triage expert, helping guide frontline support and ensuring issues are resolved or escalated appropriately.
Our Mission, Values, and Culture: The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. DOT&PF has over 3000 employees, oversees 237 airports, 9 ferries serving 33 communities, over 5,600 miles of highway and 839 public facilities throughout the state. We keep Alaska moving through service and infrastructure. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.
The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public.
Benefits of Joining Our Team: Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.
The State of Alaska has a generous benefits package. Please see here for more information:
The Working Environment You Can Expect: The position is in Ketchikan at 7559 North Tongass. Once hired and trained, and with supervisor approval, this position is appropriate for part-time teleworking in Ketchikan. Occasional travel to remote locations for installations and maintenance may be required. This position will work standard business hours with occasional off-hours work for system upgrades and maintenance and may require on-call availability for urgent support needs.
Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.
Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies:
- Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.
- Technology Application: Uses machines, tools, instruments, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format
- Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.
To view the general description and example of duties for the position please go to the following link: Minimum Qualifications Competency Based Minimum Qualifications Instructions This job class uses competency based minimum qualifications.
Please ensure your application(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Any combination of education and/or experience that provides the applicant with competencies in
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
- Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
- Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
Equivalent to those typically gained by:
Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.
Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.
"Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
Additional Required Information At time of interview, applicants are requested to submit (if not already attached to your application): - Three (3) professional references, one of which should be from a former or current supervisor, including name, job title, and current phone numbers.
- Two most recent performance evaluations. If recent performance evaluations are unavailable, please provide two professional letters of reference.
ALASKA RESIDENTS ONLYPlease be sure to check our to determine if you qualify.
SUPPLEMENTAL QUESTIONS For your application to be evaluated you
must answer the Supplemental Questions.
The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant's level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are: Mastery, Fluency, Literacy, and Discovery. You will need to rate your proficiency level for each competency listed in the supplemental questions.
EDUCATION . click apply for full job details