Job Title: MES & Ignition Support Engineer Location: Wichita, KS (Onsite)
Duration: 12+ Months
Implementation Partner: Kaleidoscope Innovation
End Client: To be disclosed
Job Summary: We are seeking an experienced MES engineer with Rockwell RS Logix 5000 and Ignition skills Support Specialist to provide on-site technical assistance and maintenance for manufacturing execution systems (MES) and OT solutions in our USA facility. The role involves managing, troubleshooting, and optimizing MES and Ignition systems to ensure seamless production operations and alignment with business objectives.
Key Responsibilities System Support and Maintenance
- Provide first-level and second-level technical support for MES and Ignition platforms, including diagnosing and resolving issues.
- Perform routine system maintenance, updates, and backups to ensure reliability and minimize downtime.
- Monitor system performance and implement optimizations to improve operational efficiency.
Deployment and Integration
- Assist in deploying new features, configurations, and integrations for FactoryTalk and Ignition systems.
- Collaborate with cross-functional teams to ensure smooth communication between, Ignition, PLCs, MES and ERP systems.
Troubleshooting and Issue Resolution
- Analyze system logs and conduct root cause analysis for system issues and malfunctions.
- Resolve hardware and software issues related to MES and OT systems.
- Ensure minimal production downtime by providing timely and effective support during system failures.
Documentation and Reporting
- Maintain comprehensive documentation for troubleshooting processes, system configurations, and changes.
- Generate and share periodic performance reports, including system availability and uptime metrics.
Training and Stakeholder Collaboration
- Train plant personnel and operators on effective use and best practices for MES systems.
- Collaborate with vendors and external partners to escalate and resolve complex issues.
Compliance and Best Practices
- Ensure systems adhere to corporate IT/OT policies and standards, including cybersecurity protocols.
- Stay updated with the latest developments in MES, Ignition and PLC technologies.
Required Qualifications Education
- Bachelor's degree in Electrical , Instrumentation, Computer or related field.
Experience
- 5-7 years of experience in supporting MES and Ignition systems within manufacturing environments.
- Hands-on experience with PLCs, SCADA, and MES systems integration.
- Familiarity with industrial communication protocols such as OPC, MQTT, and Modbus.
Technical Skills
- Proficiency in configuring, maintaining, and troubleshooting Ignition & MES
- Experience with SQL databases and scripting for Ignition.
- Understanding of ISA-95 architecture and MES/OT integration layers.
- Familiarity with IT/OT convergence, network architecture, and cybersecurity standards.
Soft Skills
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a cross-functional team.
- Fluent in English and Spanish (preferred).
Preferred Qualifications
- Ignition certification is highly desirable.
- Experience with cloud-based monitoring or IIoT platforms is a plus.
- Knowledge of manufacturing processes and systems in automotive or heavy equipment industries.