Mental Health Intake Coordinator

Pay: $17/hour
Schedule: M-F 8:30-5
Location- Troy, NY
Position Summary :
We are seeking a compassionate, organized, and detail-oriented Mental Health Intake Coordinator to join our team. The ideal candidate will be responsible for managing and coordinating the intake process for new patients seeking mental health services. This includes gathering essential information, conducting initial assessments, scheduling appointments, and ensuring smooth transitions into treatment. The Intake Coordinator will work closely with clinical staff to ensure that patients' needs are met in a timely, efficient, and supportive manner. Key Responsibilities:
•   Initial Patient Contact : Serve as the first point of contact for individuals seeking mental health services, answering inquiries via phone, email, or in-person.
•   Documentation & Data Entry : Accurately input patient data into electronic health records (EHR) or other systems, ensuring all required documentation is completed and compliant with privacy regulations (e.g., HIPAA).
•   Appointment Scheduling : Schedule initial and follow-up appointments, coordinating with clinical staff to ensure timely access to services.
•   Communication : Act as a liaison between patients and clinical staff, ensuring clear communication about appointment details, treatment plans, and necessary documentation.
•   Confidentiality and Compliance : Maintain a high level of confidentiality and comply with all relevant laws and regulations, including HIPAA, while handling patient information.
•   Administrative Support : Provide administrative support to the clinical team as needed, including preparing paperwork, maintaining patient files, and assisting with case management.
•   Experience : Minimum of 2 years of experience in a healthcare or medical reception
•   Skills :
•   Strong interpersonal and communication skills.
•   Ability to handle sensitive situations with empathy and professionalism.
•   Excellent organizational skills and attention to detail.
•   Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
•   Knowledge of insurance processes and mental health service documentation is a plus. Personal Attributes:
•   Compassionate, empathetic, and patient-focused.
•   Ability to work effectively under pressure in a fast-paced environment.
•   Strong problem-solving skills and ability to handle complex situations with tact.
•   A collaborative team player with a passion for helping others. About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.